"Excellent"

Used OTS Ltd recently to go to and from Bristol Airport. Easy to book and comprehensive updates in terms of pick up times, process etc. Very early flight out and delayed later flight coming back however drivers were early on both occasions. No additional fees or surprises either. Both drivers were very courteous and professional and the cars were clean and spacious. Were the most competitively priced firm I approached and would definitely use again.

"Not reliable bad customer service"

Not reliable bad customer service

"AVOID!! Unfair Charges and Terrible Customer Service"

I booked a taxi with Onward Travel Solutions and cancelled within 3 hours after finding out they couldn’t provide the two child seats I requested. Despite cancelling quickly, and without a driver assigned, they charged me a £7 cancellation fee (more than 12% of the fare), which I find completely unfair and unreasonable.

I’ve used their service before and had issues (like paying for a Meet and Greet where the driver never showed). Despite this, they refused to offer any goodwill this time.

Their rigid application of terms without considering customer loyalty or the situation is disappointing. They even indicated they’d defend against a chargeback rather than resolve this amicably. I won’t use their service again—they do not care about their customers and you should AVOID THEM AT ALL COSTS!

"Picked up and collected return journey…"

Picked up and collected return journey on time. Drivers polite helpful and vehicles clean and tidy.

"False promises"

At the time of booking a return airport transfer for my parents (both in their 80s), I called in advance to ensure the driver would bring their luggage up a flight of stairs. I was reassured this would be added as a note to the booking and the drivers would be briefed in advance. Needless to say the driver refused flat out and when I called their head office they advised that as per policy help with any luggage is at the discretion of the driver. The cherry on top was being charged an extra 10GBP as the driver had to wait 10 additional minutes at pick at Heathrow.

"Reliable service"

Reliable service

"Hidden fees"

The ride was booked online, and based on the advice of customer support, we requested a pickup 75 minutes after our arrival. However, the driver arrived much earlier than scheduled, and we ended up being charged extra for the waiting time. The follow-up call with customer service was unhelpful, and our attempts to clarify the situation were not taken seriously. Additionally, there was no response to our email. Overall, the service came across as unprofessional and unreliable, and it was also quite expensive.

"Fife Wrinkleys"

Professional, courteous drivers. On time & helpful at loading/unloading luggage for two wrinkleys!
Great value for money service.

"Punctual"

Punctual, pleasant, helpful and polite driver.

"Excelente service from our driver Chris "

Chris our driver was on time, the car was immaculate and Chris was friendly .
We would definitely use this service again.