"Poor service"

Hi
I have ordered and received a Samsung A51 unlocked phone...But it is not unlocked and cannot get the company to provide an unlock code or arrange for its return and refund.
Wish I had read the terrible customer service reviews before I had made the purchase.
Please take care before ordering from this comany.

"If I could give zero stars I would!"

If I could give zero stars I would!! Never received the watch and they emailed to thank me for my custom...... absolute cheek I wish I read the reviews first. Now to try and get my money back.

"Be Careful"

Be careful. We bought 2 Samsung E20 phones phones in May. Neither of them worked as telephones. If we had read the reviews first we would not have bought from here. We sent them back registered post. I was refunded in full for one of them but I had to send proof of tracking numbers. The second wasn't refunded in full despite it being returned in original packaging in original condition. I have written several times but they have not communicated with me why they have not refunded me in full. All in all a tiresome and stressful experience.

"Don’t BUY ANYTHING FROM THIS FAKE…"

Don’t BUY ANYTHING FROM THIS FAKE COMPANY I’ve recently ordered 2 new iPhones that cost around 1k when they gave me the tracking code and the information hasn’t changed in 11 days it still says “still preparing item “ when I approached them with this issue they kept saying they’ll reach back to me once they checked with the warehouse but they never reached back and I have to message them AGAIN to tell me what’s going on and every time they say “let me check back with the warehouse “
ALWAYS BUY FROM A TRUSTED DEALER JUST BECAUSE ITS CHEAP DOESN’T MEAN ITS ANY GOOD

"DO NOT PURCHASE FROM THIS COMPANY!!"

DO NOT PURCHASE FROM THIS COMPANY!!! Wish I’d read the reviews first. I ordered a watch on 31/05/2020. Advised dispatch within 48-72 hours. Received Royal Mail tracking number but I’ve still not received my item and the company does not respond to my emails.

"SmartXDirect Fraudsters."

Unfortunately, there is not an option to rate as zero.

This company sold me a mobile phone (a Samsung A20e) described as "unlocked". They sent me a handset locked to the Vodafone network and I'm not convinced it was brand new due to small markings on the back case.

When I raised this with them they assured me Vodafone handsets accept all SIM cards. They don't. They advised I tried different SIM cards, which I did, and I found the only SIM card that worked was a Vodafone SIM.

I requested a refund as I needed a replacement handset urgently so I purchased a properly unlocked handset from a reputable retailer (for an extra £10) but Smart only offered to exchange the handset. I was wary about returning the handset because, after investigating Smart and reading reviews on Trust Pilot, I discovered a history of customers returning products and receiving no refund. These customers then went on to complain that Smart simply blanked and ignored all attempts at communication. After further investigation, I discovered that Smart use a third party company named as A&B International Limited to handle their returns.

THIS COMPANY HAS BEEN SUBJECTED TO A COMPULSORY STRIKE-OFF BY COMPANIES HOUSE IN THE UK ON 07/01/2020 AND THEREFORE, BY CONTINUING TO OPERATE, ARE DOING SO ILLEGALLY!!

I have given Smart numerous opportunities to refund me via PayPal (no chance will I give them my bank details directly) but they just keep sending me a 'copy and paste' response about sending the handset back before they will consider a refund. Obviously, because of their history regarding refunds highlighted significantly on Trust Pilot, I stated the item will be returned only after a refund has been confirmed. I've argued that they sold me a product based on trust and, given their history, they should accept I will return the product based on trust which, I absolutely would - at my own expense.

As no progress has been made, I have informed them that I will just sell the handset on eBay for whatever I can get for it and write appropriate reviews regarding their business practice. I have written to BBC Watchdog and will continue writing to other media outlets in a personal mission to bring these fraudsters to account.

Don't be a mug; don't buy from these fraudsters. Spend an extra tenner and buy from a reputable dealer.

"I wish I'd seen the reviews of this…"

I wish I'd seen the reviews of this company before I purchased a mobile from them. I tried to cancel the order, but it was despatched to me anyway. As with other customers, you never get a response from emails you send and you're left with the feeling that you're being ripped off. I have so little faith in them, that I'm not going to send the phone back, because I believe I wouldn't get a refund and I'd be forever chasing them. I'll keep the phone as a back up (having purchased one from a reputable supplier) and chalk this one down to experience.

"FAKE COMPANY! SELL REFURBISHED PHONES AS ‘NEW’!!!!!"

AVOID AT ALL COSTS. Purchased what I thought was a brand new iPhone. After a month the camera stopped working. Thinking these things happen I tried to contact Smart X to get a replacement... NOTHING for over 4 months!! Finally decided to sort it out myself and took the phone to be repaired. Turns out my ‘brand new iPhone’ had some Chinese knock off camera inside as the original had been removed. It also had some screws in there which actually belonged in a Samsung which apparently could have broken the entire motherboard!!!
Fraud company who we have reported.

"Excellent"

Excellent. Phone is working well.

"Company is an absolute JOKE"

Do not order. Product received 3 weeks late but misadvertised completely. I ordered a samsung a20e and it said it would be delivered within 3 working days. This arrived 3 weeks later. Not only that but it was meant to be an unlocked phone and gues what? Its locked!!! I now have a phone where I can't use my sim card in. I have emailed them but no response.

Poor customer service. During this time I have been emailing numerous amount of times with very little or no response.

A complete joke of a company.