"Excellent"

Excellent. Problem quickly solved, nice mannerly fellas
Great job, thanks

"Thanks Ricky and jamie"

Thanks Ricky and jamie. Sorted it at last appreciate your hard work

"Great"

Great, very good on communication and prompt response. A professional friendly approach to resolving the problem.

"5 stars"

5 stars! Chap was here 30 minutes and most of that was getting his gear out the van, unblocked the waste pipe in 5 mins! Very friendly and helpful.

"Do not use as they are useless and rude…"

Do not use as they are useless and rude and break things in ur house do not use they change the price once the job is done and the two in the vehicle in Bg67kml are con artist artist

"Left litter email to company ignored"

Left litter email to company ignored. After drain was worked on litter was left on departure. Contacted the company via their online form but no response. Phoned the company to speak with someone but they couldn't account for the form not being responded to. On hold for 10 minutes to speak with a human and then another 5 to speak to a manager.

"We had overflowing gutters one of the…"

We had overflowing gutters one of the team came out with a gutter vac and done a professional job and left no mess after the job was completed a very well manned chap who explained exactly what he was going to do very highly recommended company

"Could have been gold star cleaning but Metro Rod get a demerit due to lack of care and sufficient cleaning"

Abysmal service.

Sewage everywhere and the drain was ‘unblocked’ but apparently there is another blockage so more work will have to take place - who knows how much that will cost!

After the drain was unblocked (well done you get a gold star!!) and the water inside the drain went down a bit, the worker then started to clean up or so I thought..! A little bit of a spray around with a tiny jet wash, some sewage was swapt back into the sewer and the rest was then pushed into another drain and into the bushes. This is a serious health hazard as the area has not been sufficiently cleaned. More care was given to cleaning his tools than cleaning the area. I’m horrified by the lack of care and the lack of proper disinfecting of the area.

I have been in touch with environmental health and the water company and they have both said that what was done is wholly inadequate and very unsafe and unsanitary. I have also been looking online for what should’ve been used and every thing I see suggests a jet wash just simply isn’t good enough. Even the water company said the chemicals they use kill all vegetation nearby so why are the plants here still standing - oh because they have been given some extra (human) manure.

Left with an inaccessible area due to Metro Rod’s incompetence and worrying lack of hygiene.

"These guys were hired by Ocean Housing…"

These guys were hired by Ocean Housing to look at the problem I had with my toilet. They found the pipe in the manhole was broken and had dropped down causing a blockage. Well done to them.

"Rob did a fantastic job fixing my…"

Rob did a fantastic job fixing my drain! Very professional, efficient, reliable and very polite. Keep up the great work