"Liz was brilliant and responded to my…"

Liz was brilliant and responded to my query and sorted it within a few minutes of my originally sending the email

"Quick response and great customer…"

Quick response and great customer service

"Do not book!!!!!!"

We are trying to fly since 2021 and have booked around 12 or probably more different dates since then which have all been cancelled. When we received the voucher it had been stated that if the flight has been cancelled by them seven or more times then I could get a full refund. Every single cancellation was by them so I should be able to get refunded as this by now has simply become an absolute annoyance trying to book over and over, but Virgin refuses to refund as they say when they took over the original balloon company they didn't take over their refund promises. It is getting so ridiculous and Virgin have been incredibly unhelpful. Don't book with them!!

"Fantastic service! "

Fantastic service from
Lynn as always. It’s a shame more companies aren’t as efficient!

"Amazing customer service!"

Lynn, the customer service representative I worked with, went above and beyond to accommodate my requests and provide all the information about the experience. She was extremely helpful, and it made me feel comfortable and great to be able to ride a hot air balloon through this company.

"Great service"

Liz was very helpful - great customer service.

"Refund Request"

I have unused vouchers for a "bucket list" flight with my wife who had terminal cancer. The terminal condition overtook us, so I requested a refund. It's been swiftly sent for processing, and indeed repaid. Happy customer.

"Terrible dont waste your money"

Terrible dont waste your money. I purchased two tickets 5 years ago this October for my husbands 50th Birthday. Covid hit and instead of a refund they extended the expiry date, great at the time. As our local launch site is always fully booked we have had to look further away. 5 weather cancellations later, plus wasted holiday days, hotel expenses, excess miles travelled and countless hours wasted emailing customer service trying to get a resolution, we are no closer to getting to experience this apparent experience. You only find out the flights been cancelled at 11pm the night before. This whole experience is exhausting. Virgin Balloons hide behind their terms and conditions and have little to no empathy for the disappointment and inconvenience that has been caused to their customers. If i knew what i know now, i would of had a weekend in Spain instead of wasting our time and spare time on this frustrating, mentally draining and utter ridiculous company.

"Excellent customer service"

I had some questions, and the support team was very helpful, explained everything clearly. Really appreciate their service!

"Absolutely wonderful service"

Absolutely wonderful service. My issue was listened to and addressed quickly. I had the solution I was after.