"A great customer experience"

A special thank you to Natalie Wells, her customer service was fantastic. A credit to your company.

"very helpful staff"

very helpful staff

"There was an issue with my order but…"

There was an issue with my order but was quickly resolved by Ravi Wygold - thank you Ravi

"Balloon booking query"

Quick reply helpful

"Excellent customer service "

I emailed Liz to re-book my hot air balloon flight - she was fast at replying and super friendly and helpful. Great customer service, so five stars from me :)

"Very happy with service received"

Very happy with service received, especially by Liz who was amazing.

"Great customer service"

Great customer service, I went to rebook a flight that was cancelled due to bad weather, but when I went on my account I found my ticket's had expired by three day's. I contacted customer service to see if they could help and they promptly reinstated my ticket's so I could rebook my flights. Thanks Virgin Customer Service. You're the best :-)

"Great Service!"

The customer service person I was dealing with, Liz, was fantastic. She helped me sort out my Balloon vouchers in no time! Great service!

"Virgin balloon flight. A heavenly experience"

My wife had booked a Virgin balloon experience for me for my 50th. We had been on helicopters, flights, paragliding, cruises etc but this was out first time in a hot air balloon. The pilot Russell was such a friendly gentleman and made everyone feel relaxed and comfortable. The whole experience was enjoyable from the ground to the flight and to the landing. The views, the comfort, the novelty of a hot air balloon flight is one that is unique and one we will never ever forget. We definitely recommend this to everyone and can't wait to go again!

"Louise was incredibly helpful and…"

Louise was incredibly helpful and understanding and I could not have asked for better service

Thanks again Louise