"7 years later and still no flight"

7 years later, lots of cancelled flight and never any availability. You have to check every week and it takes a lot of effort to actually get a flight. In the end, we gave up. You will never get a refund either. A massive regret.

"Great customer service"

I couldnt make the date i had originally planned and Louise from customer services sorted the problem immediately for me and extended the date of my voucher.

"Awesome customer service!"

Virgin Balloons were amazing to deal with, their customer service is second to none! I had an issue with my tickets and they helped me and resolved it swiftly and easily. I'm so grateful as other companies wouldn't have gone the extra mile as they have to sort it for me. If I could give 10 stars I would, but definately 5 stars for brilliant customer service!🌟 Thankyou!😀

"Very polite and helpful"

Very polite and helpful

"Always such a quick response and…"

Always such a quick response and nothing seems to be a problem and very polite responses

"Lynn from customer service was very…"

Lynn from customer service was very nice and dealt with my problem quickly.

"Very helpful, great customer service"

Louise was extremely helpful with my query. She took the stress completely out of the situation I was in and I cant thank her enough!

"Doubt we'll ever get the flight"

Sadly we haven't actually gone on the balloon ride yet and I doubt we ever will. I am amazed that they are so highly reviewed - much higher than on other websites where it seems my experience is the same as pretty much everyone else. The flight was bought as a gift for me by my husband 3 years ago. We have booked quite a few rides since then however all of them have been cancelled. You have to wait until the day of the ride (or, I believe, evening before depending on the flight time) to phone up and be told if it is 'on' or not. It doesn't matter if you've planned your entire day around it; it's all been wasted. You then get an additional 6 months added on to book another flight. I really wish we could just get a refund or just do something different instead. It is very hard, having seen all the other reviews elsewhere, not to just conclude that it is all a bit of a money-earning scam for Virgin. Surely any right-thinking company would have a policy that if they can't deliver the experience within a set amount of time then you can swap it or get it refunded?

"Liz was very helpful"

Liz was very helpful

"My enquiry was dealt with promptly and…"

My enquiry was dealt with promptly and professionally