"Dreams are a fantastic company to deal…"

Dreams are a fantastic company to deal with. The salesman I dealt with when I visited my local Dreams, shop was called Craig and he was great. He told me all I wanted to know and didn't push me in any way to buy.when I finally decided what Iwanted EVERYTHING went forward smoothly. I was given a delivery date which they stuck to and the day before it was due I was given a 2 hour delivery slot so I didn't have to wait in all day. They arrived when they said they would and 2 lovely guys (Keir and I didnt get the other name)unpacked and put the bed together, showed me how to use the remote,and removed all the packaging. They were in and out within half an hour leaving my room clean and tidy with a bed ready to use. I ABSOLUTELY RECOMNEND DREAMS and they are now my company of choice whenever I need beds or bedding. THEY ARE A PLEASURE TO DEAL WITH, AND THE DRIVERS WERE EASY AND RELIABLE, POLITE, CHEERFUL AND HELPFUL. ALL IN ALL 100% TERRIFIC.

"Delivery date came and went"

Delivery date came and went, along with any faith in the company as we had zero communication about a delay and as such lost my wages from self employment for the day for no good cause.

"If I could give no stars I would!"

If I could give no stars I would!
I ordered a right corner chaise sofa and received a left (also ‘left’ on the box with the batch and order number which would confirm its a left!)
Emailed them and they are are constantly saying it’s a right corner inside the box. So I opened one of the boxes and see a left corner chaise part of the sofa!
Still they are adamant it’s a right corner!
In the end I asked for them to return it and want a full refund but they are charging me £40 for it to be collected!!
I refuse to give them any more money for their mistake!!

Steer clear from the business as they clearly don’t know their left to their right!! Also poor customer service

"ARCA LIVING….."

I just moved flat and ordered a corner sofa on wowcher on the 14/05/2023.
DX delivery company asked what date to get delivered and I said the 18/05/2023.
When it arrived it was only one part of the sofa and they said the other part was coming in the evening. I contacted the courier after hearing nothing and they told me they only received one of two items.
I contacted ARCA LIVING and spoke to KLEO who said the courier had done part delivery but the courier said they hadn’t received the full order! KLEO said it would be here in 2 working days. (This was on Friday)
I never heard anything until I contacted them on the Monday to chase it up.
KLEO then decided it was going to be another 3-5 working days as apparently they were ‘waiting on the courier’ even though they just hadn’t sent the part to them!!!
I finally got the second part on the 25/05/2023 and have heard nothing from ARCA LIVING after causing all this mess and causing me to take an extra day off from work losing money to collect something THEY hadn’t sent the first time!!!
USELESS!

"DO NOT USE THIS COMPANY"

I ordered an armchair, which I've had to cancel for personal reasons.

Was told this in writing:

Keo (Arca Living )
24 Jan 2023, 16:55 GMT
Good afternoon,

Unfortunately, the order has been processed with the courier Evri.

Please decline delivery and once confirmed returned, we will process a refund after.

Kind Regards

Keo

Clearly says WE i.e Dreams Living will refund!

I'm now being told to contact Wowcher, that you can't get hold of.

Highly stressful. NOT ok to say they'll refund you then defer to Wowcher.

order 43731181

I can see why the reviews are appalling on here. Wish I'd seen this before I ordered.

DO NOT USE THIS COMPANY FOLKS! BUYER BEWARE

"The Review Just About Covers it."

The bed was delivered on time hence the Single Star, however being a disabled and bedridden person I was disgusted with the DAMAGED MATTRESS WHICH A BLIND BAD BAT COULD HAVE SEEN, leaving me having to put up with it as the old bed had been disassembled and taken for recycling until the replacement arrived a month later WITH THE DELIVERY CHARGED TO OURSELVES. Definitely NOT A HAPPY BUNNY and would NEVER deal with them again even if every other local bed dealer had shut down. DESPICABLE SERVICE!!!

It was actually in 2010 however the AUTO CALENDAR won't go back further but a similar review was left elsewhere.

"I am still awaiting my order from this…"

I am still awaiting my order from this company . I purchased in the 6th September & still no contact . Says your based in Birmingham I am in Yorkshire .. say 7 days delivery .
I want my money back . I have emailed you & await your reply !?

"20 days later after ordering Radiator…"

20 days later after ordering Radiator Cover on Groupon, still nothing. Beyond useless. Take a look at your trust pilot reviews and have a rethink about whether you should be in business. It’s embarrassing. Will recommend Groupon drop them as a company and I’ll be escalating to the trade ombudsmen.

"My radiator cover was damaged"

My radiator cover was damaged . It's awful.I'm still waiting for a replacement or refund. After a few months and numerous emails and complaints.This company's customer service is appalling. The quality of the goods are very poor. I keep getting emails with excuses but no results with replacing my damaged goods. You Don not get what you see in the picture. They look like a amazon return pallet item.

"Cheap for a reason"

I wish I had read the reviews of this company and Wowcher before I purchased.

The goods I ordered were faulty. Raised a return request, but neither Dreams Living nor Wowcher responded.

Cheap for a reason. You get what you pay for!