"Boring activities and very poor customer services"

I ordered some cushions in early June.
After purchasing the cushions, I received an email stating that one of the cushions was out of stock and wouldn't be back in stock until 30th June.
After majority of the cushions arrived on 15th june, I returned all of them due to smelling awful (literally like a soiled nappy). I then tried to contact customer services numerous times to cancel the order on the delayed cushion, however it is impossible to get through to customer services in order to do so. In the end I emailed customer services on the 15th June and again on 30th June stating that I wanted to cancel the order. Despite this, the order was not cancelled and was sent to me on the 20th July. I then had to pay to return the item. Incredibly poor customer services. Wouldn't risk buying anything from them again.

"no costumer service at all!!"

I tried calling them and emailing them regarding a return and I never got through to them and they never replied to my email. I paid for my own return and sent it back to them and have still not been refunded. I will fight this through my credit card! For such a big brand this is very unprofessional service. I usually hear from other companies within 24 hours with prompt service! I will not be ordering again from them with such bad service!

"I bought a 100% cotton"

I bought a 100% cotton, rolled sleeve tee dress from FCUK via Myer online. The quality was bad. The cutting was not flattering. The colour was not well represented in the photo. One sleeve's hem was not properly taken up in the seam, leaving 2 holes that developed, after the edge slipped out of the hem after handwashing. FCUK has bad quality control. Fortunately, I bought the dress when it was on clearance. Unfortunately, I cannot return it of course.

"Poor quality and service"

I just received a console from French Connection home. First they make you pay 40 pounds for delivery and after no communication and weeks of wait I get a call at 8am from a delivery man outside my house ??! Poor experience. After opening my £175 console package I discovered a very cheaply made console that keeps moving and with paint going off.
So disappointed. Will never ever buy again.
I paid £210 in total for a piece that looks
£50 at most!!!!

"Paid £70 for a dress I never received !!"

I paid £70 for a dress 3 weeks ago. Received an email the following day saying it was not in stock and that my ordered had been cancelled (why let me pay for it then?!). The email also stated if I’d ‘paid by debit card you will not have been charged yet and will not need to wait for a refund’. However, I checked my banking app and I very definitely was charged £70 for a dress I never even received! I have emailed 3 times over the past 2 weeks, still nothing. £70 might not seem a lot to some people, but I’m a student and that dress was meant to be for my mum’s funeral 1 week ago. Sad and disappointed.

"Rubbish quality- even worse customer service"

French connection- oxford.
Nearly £70 on Wellington boots.
Sent photos, emails of faulty insoles that came out after first use.
Material all scrunched up inside
Very uncomfortable.
Still battling with them .
Will never buy from them again.
Terrible customer service.

"Won’t Buy Again!"

Avoid buying anything online from this company. Clothes is of poor quality and bad fit. Nearly impossible to return. Their voice mail box is full and no longer receive calls. You can only contact them through emails, which is already strange for a big clothing company. I only tried the clothes on and never wore it for longer than a few minutes and they rejected my return because they “found hair” on it. I buy almost all my clothes online and this is the first time I heard about such a ridiculous reason. News says this company is suffering losses. Continue this poor customer service you’ll be bankrupt soon.

"Won’t be using again"

Won’t be using again. Advertises free delivery over £50, but ambiguous and obscure terms and conditions make it impossible to achieve. Really slow to reply to queries online and unwilling to help resolve issues. Avoid.

"Paper credit note"

I have a paper credit note which had to be extended as can only be used in store (not online) and stores are closed due to Covid. Then when the stops opened I drove 30 minutes to my nearest French Connection to be told they were a franchise and don’t accept credit notes. I also made a trip to London to discover their Oxford St store has gone. I’ve been emailing customer services as they say I can use it online for over a month with many messages back and forth and still no credit! I am so sick of this service it’s appalling!
I will never shop with French Connection again and I will tell all my friends how bad it is.

"Poor customer service"

I have been a customer of French connection for a number of years however I won’t be shopping there again. They use a paper based return system which means both parties have no way of proving items returned. They are accusing me of lying about the items I have returned to them and withholding hundreds of pounds. This is not the way to treat customers.