"Great customer service!"

I had an incredibly short wait time and Chloe who helped with my query was able to resolve everything for me in just a couple of minutes. Very pleased with this and would happily return to this service next time I need the cover

"Chloe was great"

Chloe was great and helped me very amenably, unlike anyone one I’d ever had the misfortune of dealing with over the 3 years I’ve been involved with Nova Direct

"Chloe was amazing knew what I wanted…"

Chloe was amazing knew what I wanted and completed very quickly

"Chloe was really good"

Chloe was really helpful, and facilitated my achievement of my aims for the chat session

"Great customer service and prompt…"

Great customer service and prompt resolution to my issue.

"Emily who help me out about my concern…"

Emily who help me out about my concern very quickly and friendly manner. Much appreciated. Thank you.

"Absolute scammers"

We used this scammers in the summer and it was an absolute joke. Our car broke down and we were stranded in a car park in 35 degree heat. Despite having a policy and a certificate attached to the policy, they refused to help us. We ended up having to leave our car IN FRANCE and make our own way home. We couldn't believe it. DO NOT USE THIS COMPANY. This happened in the summer and I am still seething about it now.

"Thank you so much to Sienna for an…"

Thank you so much to Sienna for an excellent service! She helped to find all of my policy references for my car and van, as I had not linked them correctly. She is a star!!!

"Just renewed my policy I was online…"

Just renewed my policy I was online chatting to Charlotte who sent me links and helped me through it

"!!!!!!!!!!!!!THIS IS SCAM!!!!!!!!!!!!!!"

!!!!!!!!!!!!!THIS IS SCAM!!!!!!!!!!!!!!
!!!!!!!!!!!!!this is scam!!!!!!!!!!!!!!
i buy insurance from nova direct for my iphone 15 pro max and after 2/3 months i lost my phone. i submit claim to the claim manager and they as me for proof of usage police report and all other documents. i provide them all the documents include proof of usage police report and everything that an insurer need to process your claim. then they ask me for itemised proof of usage just for processing my claim and i contact lyca again. lyca told me you dont need itemised proof of usage because the document they provide me already is enough to process a insurance claim but the claim manager keep asking for itemised bill as i already explain to them. after that they reject my claim the reason was i,m unable to provide them documents with in the 24 hours of claim and guys its impossible to give them all documents in 24 hours because police report and proof of usage takes more time. i strongly recommend you guys to stay away from this scam and try some better insurance instead of these guys.
legal action require against this scam

Date of experience: 02 January 2025