"Chantelle has been great with me"

Chantelle has been great with me. She took her time to explain what's included in my policy and what not and also has made some annotations to my details which were incorrect. Definitely a great service which I would recommend

"Scam"

Scam.

Allowed me to auto-renew and pay premiums for 3 years on an accidental damage policy

Then when I did make an accidental damage claim made me jump through unimaginable hoops before finally saying "You must complete the gadget validation process within 7 days of purchase."

If my policy wasn't "validated" and thus impossible to make claims from - why would it be charged & auto-renewed

Edit following reply:
-On paper the claim has been indicated as "successful"
-However a £75 excess had to be paid in advance of the assessment of the claim
-And the claim amount was limited to £75
-Therefore all they are prepared to do is return the excess
-Thus in effect no payment is being offered for the repair of the device

"Very helpful"

Very helpful, and sorted my problem out
Would definitely recommend.
Great service

"Worst Insurance company ever."

Would not contact me over a pet insurance claim I tried to make. Charged me £10 to cancel policy and still had to pay remaining arrears for duration of policy left as in their policy. Customer service is non-existent as they just pass you back and forth between broker and claims handler. This is a complete con of an insurance company. Do not be fooled by trust pilot reviews. I will go out of my way to highlight this company's inadequacies both online and in person.

"quick "

quick , and precise guidance

"Good quick response to query and got…"

Good quick response to query and got issue explained and resolved

"I have just joined Nova Direct as it…"

I have just joined Nova Direct as it covers all relevant breakdown options compared to the big boys,price wise
I needed a breakdown service as I don't do alot of mileage,this is ideal

"Cancelling auto renewal "

I had a chat with Chloe and she was very quick and polite in making sure my policy didn't automatically renew.

"it was helpful"

it was helpful

"Chloe was brilliant at helping sort out…"

Chloe was brilliant at helping sort out a problem