"I made an order with jomashop on…"

I made an order with jomashop on 11/19/24 and purchased the extend protection plan. the items got marked as delivered on 11/21/24 but I had never received the package. I initiated a claim with extend which got denied automatically. I decided to call in and ask why the denial. they told me that I filed the claim too early and you're supposed to file a claim after 5 days upon package marked as delivered. I filed the claim after and it has been under review for weeks. I call in and I get told different things each time. on 12/2/24 I was told by Rachel from extend to allow 24-48 hours for resolution which would be 12/4/24. 12/4/24 came and the claim was still under review. 12/4/24 I called extend again and spoke to a young lady by the name of Kayla. Kayla advised me the claim was already approved it just needed to be manually approved because of the past denials (due to me filing the claim too early.) 12/9/24 I spoke to Michael from extend who made me aware that there were no past notes from my previous interactions with extend and he will be taking over the case. he also advised that it will be resolved in 24 hours and to expect a call back from him. 12/10/24 came and still nothing from Michael. now on 12/12/24 when I'm asking to raise my concern to a manager I'm being told that a police report needs to be filed in order to proceed with the claim. weeks have gone by and I have not heard about a police report until now. keep in mind I was already told by extend the claim was approved and I have all of the phone recordings. I will be writing reviews to make potential customers aware of their practice and not to purchase their protection plan.

EDIT 12/21/24
This company is refusing to replace/refund my order after one of their agents confirmed that the claim was already approved and that was without needing a police report. This particular conversation with Kayla from extend was recorded and can be provided if needed.

"Exceptional Service and Transparent Coverage with Extend, Inc."

I had a great experience with Extend, Inc. The salesperson provided clear and accurate information about the coverage under the plan. When I needed to file a claim, the process was straightforward and easy to navigate. The customer service team was helpful and responsive, guiding me through each step. My claim was processed quickly and efficiently. I appreciate the transparency and professionalism of Extend, Inc. and highly recommend their services.

"A small price to pay for peace of mind..."

I paid $476 for an "Extend Protection Plan with ADH" on a set of Niche wheels that I purchased from BB Wheels in June of 2024. In November I accidentally hit a pothole which resulted in both wheels on the passenger side of my vehicle (RF and RR) being damaged. I submitted pictures of both damaged (RF and RR) wheels along with my email address and contract ID through the Extend, Inc. customer claims portal. Less than 2 weeks later both wheels were replaced free of charge. The process was quick, easy and hassle free. For anyone interested in protecting their investment I would definitely recommend purchasing a protection plan through Extend Inc. It's a small price to pay for peace of mind. Thank you Extend Inc.!

"Denied warranty when never got items "

I have purchased numerous amounts of products from jomashop always pleased with their products and always decide to get the warranty with extend but it's a joke they do nothing to help and deny your claim I ordered 2 items and didn't receive them at all. What's the point in getting the warranty if they do nothing to help..

"They honor the claim"

They honored the claim and were responsive once we got communication linked up.

"I had dye transfer from a red pillow to…"

I had dye transfer from a red pillow to a white sofa. It is clearly covered. They said it was from bodily fluid transfer. When I called to complain they said they would have someone review my claim. Never heard another word from them. Today I received a small bottle of fabric cleaner and a rag. This requires a professional cleaning extraction, not a .50 bottle of cleaner and a rag. They sell this as an easy to use service but it is clear they just take your money and deny every claim. Don't believe me? Look at all the negative reviews

"I bought some furniture from Ashley's a…"

I bought some furniture from Ashley's a few months ago I bought an extended warranty though Extend. After a month my recliner didn't work on my couches. I called Extend 5 times in 2 months. So ever time time it's a rush obviously not. I got so mad I called Ashley's coustomer service to void Extents 5 years warranty. Because I my have to wait 5 years before they accomplish anything

"Highly recommend "

I ended up with some faulty seat cushions on my sofa purchased a year ago from a well known furniture store.

I filed a claim and Kelly from extend reached out immediately and assisted me in replacing my cushions.

I would absolutely recommend purchasing extend to insure your merchandise.

Tryphena

"Purchased for mattress"

Purchased for mattress. Their terms specifically say it covers pet stains.
Twice I was denied saying it’s normal use/bodily stain build up….what?
I Specifically said it was a pet stain and they refuse to acknowledge it. Actually, I can’t even say that they refuse to acknowledge it because every time I respond back to them my messages get ignored. I reopen a ticket to them sending the same message every time.

Horrible support and willingly/knowingly refuse claims that are listed under covered items. Can’t see how a lawsuit hasn’t shut them down yet.

"Terrible customer service"

Terrible customer service. I don’t recommend getting Extend. Their protection is in the form of a gift card that constantly expires- every 7 days. Upon trying to use the gift card, it’s not valid(?!) & the pricing of the gift card went down due to “inflation” when I needed the gift card reactivated. Reaching out to customer service wasn’t helpful despite explaining the whole situation- they didn’t answer any of my questions.