"Tremendous PrePaid Virtual Visa Card"

I am still having problems with the Tremendous prepaid Visa card. The virtual card they gave me doesn’t work and I have sent several emails to them as well with no reply.

"SCAM"

Extend shipping protection is a total scam. I had to have the bank charge back the merchandise since it was stolen from my porch. I got my money back. SCAM

"The bracelet is uneven"

The bracelet is uneven, I ruined a beautiful silk blouse with the metal’s points sticking out. It is as an amateur tried to clean it.
Send a prepaid mailing label, this is totally unacceptable.
R Robbins

"Exceptional service"

Exceptional service

"Don't buy this"

Don't buy this; they denied my claim. I purchased it because it said you could use it in case of accidental damage. I filed a claim, and they denied it.

"Extend is a scam."

They state on their website that they'll replace or repair your product which is complete bullsh*t. I purchased a 3 yr contract with them for some JBL earbuds which they randomly decided to cancel without notifying me and denied that they cancelled it. I had to have Extend and JBL reps(thankfully the JBL rep was so helpful and actually cared, Extend never tried to make it right) on the phone at the same time to figure out what happened, at which point JBL had to do a whole investigation and then my contract magically appeared somehow(we still dont know what happened). All of this because one earbud stopped working but after the contract appeared, they did not want to replace or repair the earbuds like the website states. They decided to give me a gift card for the original purchase price which doesn't cover the buds now because the earbuds increased in price since the original purchase date so now I'm out of earbuds. F*** Extend and their scam. I will never deal with these scam artists again.

"Quick, efficient, competent"

The entire process was handled quickly and efficiently. I had to call because I was having a problem transferring my photos from my phone to my laptop, and was given an alternative method. Replacement parts were ordered and shipped immediately. Great, competent, customer service!

"Updated Review: denied claim resolved"

Initially, the company denied my claim. When I requested an appeal, the same employee dismissed it, stating there was no appeal process. I then contacted RadPower, the company from which I purchased both my bike and protection plan. Shortly after, someone from Extend reached out, apologized, and explained that the employee had misunderstood the policy. They approved my claim and were very apologetic. I appreciated their call and follow-up. I’m grateful that Extend recognized the mistake and corrected it promptly. Because of their excellent follow-up, I changed my review from 1 star to 5 stars.

OLD REVIEW:
Buyer beware! My claim was denied within minutes claiming Abuse, Misuse, or damage from accidents are not covered. I bought my plan through RadPower website with my $$$$ bike. It clearly states "Your ebike is covered in case of accidental damage caused by drops, breaks, or spills, plus your manufacturer warranty is extended in case of a mechanical or electrical failure." This is in direct contrast to Extend for the reason they denied my claim. Extremely poor customer service.

"Great service!"

Great service!! Customer service replaced my product with no issue.

"Great customer service"

Great customer service, associate was a gentleman 👏