"Paul from the Tonypandy dealers is an…"

Paul from the Tonypandy dealers is an asset to the company went above and beyond to make sure I got my car 10/10 customer service can’t thank him enough!! Couldn’t have had a better experience, thank you again Paul!

"Cant thank Pinetree Bridgend… made…"

Cant thank Pinetree Bridgend… made buying my car such an easy experience! Went down on Friday & picked my car up today, was so quick & made everything stress free. Thank you

"My husband and I visited the store on…"

My husband and I visited the store on Sunday and despite the awful weather everyone met us with smiles and lovely conversations. We dealt with a lovely gentleman named Mike who couldn’t do enough for us.
Throughout the last few days he has been in constant contact with us about the process and our new vehicle. I would 100% give this company and Mike 10 out of 10.

"Disappointed"

I bought a car from pinetree in October, it's now March and I've had nothing but issues with the car. I paid over £11,000 for the car, I was told it would be serviced, an MOT will be done and a full valet. I do not believe this is the case, just a month after purchasing the car I had a fault with the windscreen washer. I had to pay £60 to get this fixed at my local garage and was told fairy liquid was put in the car. Now I'm having a major issue with the engine. The engine light has been on for a month now, I've had to pay a couple hundred pounds to rectify this issue and it's still faulty. Also, there was still black marks inside the vehicle, therefore I do not believe a full valet was done. I'm very disappointed, and I feel let down by the company. I paid an awful lot of money for the car and I'm extremely disappointed that I'm having to pay out more money to fix issues just a couple months after purchasing the car.

"Pinetree cars, Tonypandy."

Me and my wife recently bought a car from the Tonypandy store. Dealt with Paul, one of the sales team. He went above and beyond to help us. Great from start to finish.

"The sales process was okay"

12/05/2023
The oil leak which was repaired back in March 2023 came back with a vengeance about two weeks after. Took it to another garage as there is no way I would ever return to this company and surprise surprise I have been informed that the leak was not repaired and a fixer-upper job was done on it instead. After having my car for a total of NINE DAYS you would think the full job would be done and not just some quick fix.
I would strongly advise anyone wanting to use this company to take everything they say with a pinch of salt and look for the car you want elsewhere.


24/03/2023
Just received the car back after 9 days (for a job another garage quoted 7 hours for) and the initial error that the car went in for still persists. The ‘complaints team’ are also no help whatsoever.
If you are reading this and debating getting a car from here, I would really really consider other options, I know I wish I did!!

06/03/2023
I have been in contact, in fact I visited your branch last week, was promised phone calls back to book the work in and still waiting.

The sales process was okay, really keen to get me to purchase the car (told me they would clean it prior to me picking it up, this didn't happen but I digress). Also had a completely empty tank. But my main issue is the aftersale care.

The day I drove the car home a system failure appeared on my dashboard, popped into the store in Bridgend the next day, and was told we had to contact the main dealership in Tonypandy as they deal with aftersales.

We are now nearly a week later and we have had no one call us back, we have called multiple times and emailed the team.

I have honestly never experienced such terrible aftercare when purchasing a car.

I would really think about purchasing from here, all I would've liked at the very least was a courtesy call to say it was either being looked into or that they had received my concerns.

I am planning on returning the car within the 14 days if this issue isn't resolved by the end of this week.

"DISGRACE ON YOU PINETREE"

A further update on my Pinetree experience.....Bearing in mind this has taken a year to get to this stage, they have now said a new headlight will take a further 10 weeks to be delivered. If they had ordered a new one when I bought the car as promised, we wouldn't be having this conversation. Through no fault of my own and as the car has failed the MOT because of the faulty headlight, Pinetree have left my wife without a car and she has no way of travelling to care for her elderly Father who is on end of life care. They say they are a family business and pride themselves on customer care but my experience couldn't further from that

Final update.........pinetree have now offered to buy back my car at a reduced rate to cover the mileage, their offer is not enough to pay off the outstanding finance. They are taking absolutely no responsibility for my car being off the road where the responsibility lies completely with them.

IF YOU ARE CONSIDERING BUYING A CAR FROM THESE PEOPLE PLEASE MAKE SURE YOU TAKE OUT A FULL WARRANTY BECAUSE IF ANYTHING GOES WRONG WITH IT THEY WILL NOT BE INTERESTED. I HAD A WARRANTY BUT STILL PINETREE HAVE LEFT MY WIFE WITHOUT A CAR.

THANKS VERY MUCH EVERYONE AT PINETREE

In response to Pinetree.....At last a response where I haven't had to chase and chase and chase!! I don't know who has written that reply but in fact you are factually inorrect. It wasn't me who raised the issue of the faulty headlight, your salesman pointed it out when I bought the car and I trusted him when he said you would replace the headlight for a new one. Unfortunately you have failed to deliver that promise. I have an email from August last year stating that the headlight is road legal...another incorrect fact. You are correct that you offered to wind up the deal, although you didn't offer to pay me my money back. Unsurprisingly you failed to say that as part of the winding up deal I had to pay you over £2000 in mileage charges. It is absolutely you perogative to charge that under the consumer rights act but as a car dealer who apparently prides themselves on customer care, Pinetree should bear that cost as you have failed to deliver on what you promised. You can't even offer me a courtesy car until the new headlight is delivered and fitted

"Absolutely awful since the moment I…"

Absolutely awful since the moment I agreed to buy the car. Engine management light was on when the car was on the grounds for sale, told me the problem would be sorted.
I took the car away and within 2 days the engine management light was back on car went into limp mode instantly.
They then told me the part needed will be with them in 3 weeks, can also never get through to them.

No courtesy cars available.

Now that the part has arrived after me calling all day for an update on the car, for them to finally answer at the end of the day to say that it was the wrong part.

"Pinetree and staff"

Mike at Pinetree has sold me three cars to date .... nothing is too much trouble for him and he is so helpful and approachable
A great asset to his company ... well done to him and Pinetree

"Excellent Customer Service"

Would like to say a big thank you to Pinetree Cars in Tonypandy for their excellent service. I would particularly like to mention Darren Thomas from the mechanics section who worked through his break to keep us from waiting for a few minor adjustments on the car we purchased. Paul who completed our sale and the very kind lady who arranged for the adjustments for us were also excellent. Everyone were prepared to give the extra mile to make sure we were happy. Great company and this is our fourth purchase from them, so that speaks for itself. It was well worth our hour journey to receive the excellent service. Highly recommended for quality used cars. Steve and Denise Davies