"Mo is an amazing sales man treated me…"

Mo is an amazing sales man treated me like family, proper genuine guy very helpful goes above and beyond you definitely need more people like him.

"Excellent experience!"

I have recently bought a car from your tonypandy store. Mo handled the sale from start to finish and I have only got good things to say! He was very professional, kind and talked me through the whole process.
I couldn’t me happier with my car and the service I received.
I couldn’t recommend him more!

"Pinetree Superstore"

I had trouble with buying a car from here, however Mo Qasim who then dealt with my situation went above and beyond to help me out. He constantly kept me in the loop with things and made sure the situation was being dealt with ASAP. I couldn't be more grateful for the level of customer care he showed towards me.

"Cowboys!!!!"

Bought 2 cars in Feb from Bridgend, within a week the MG engine light came on. Was advised to bring the car in on the wrong date to their main office in Tonypandy which resulted on a two hour round trip wasted. The door handle on the second car we bought from them came off. Took four weeks for the handle to be sorted and another 12 weeks of painful back and forth, trips, calls to get the first car sorted!!!!!. We were told that it needed a new catalytic converted which couldn't be sourced, then the wrong one was ordered. Eventually got both cars back. A month later the car that had a new Catalytic converter - the engine light came back on. After taking to an MG dealership for further inspection we were advised that a non-standard part was fitted (Not acceptable by MG standards) and was fitted back to front!!! the height of ineptness.!!! When I approached Pinetree to rectify this they made it very difficult to remedy. They wouldn't pay for the work to be rectified by the MG dealership. They wanted to do the work themselves (Even after already having the opportunity to rectify) and utterly cocking up fitting it the wrong way round.
when I asked how long this would take as the MG dealership had the car stripped and the part ready they were unable to offer a time frame. I asked as they were unable to offer a timeframe would they provide a courtesy car as I have to work and my son goes to a special school and needs transport. I was told they wouldn't be able to. I asked if they could advise how long it would take to source part and so we could make alternative arrangements and rent a car and they wouldn't give us a time frame. They were awful at picking up the phone- constantly going to answerphone and not returning messages. In the end we had to trade in the car at a significant loss as car was not road worthy, and still waiting for a response from Pinetree cars. They are Cowboys!!!!! UPDATE The three emails you refer to are standrdise templates and make no response to my emails. You have drawn this out and forced us to see the car as were were out of pocket and without a car. You seem to think we have all the time in the world. You were desperate to get yhe car back deapite having enough evidence to convince a court that you are inept

"Problems but they were sorted."

Bought a Vauxhall Mokka from Pinetree Bridgend. Had problems with it and returned the car to Tonypandy. I eventually rejected the car and aftersales agreed that it needed a new clutch and cylinder amongst other things. There were a few debates with Jo in aftersales who probably has the most difficult job in the whole company. A very assertive lady, but also fair. Rather than have my £7300 back I agreed to purchase another vehicle for £9000, a Mercedes B Class. I feel that I got a good deal from the Salesperson Rhian. She was also fair and even arranged a courtesy car between transactions etc. She was very nice to deal with. I have no complaints about Pinetree. They were good and car sales is a difficult business. I will return to this Dealer.

"Highly recommend the tonypandy store if…"

Highly recommend the tonypandy store if you’re looking to buy a new car. I dealt with Mohammed start to finish, he was so patient, kind, he wasn’t pushy. He explained everything to me and helped me get a fantastic price on my part ex. If you’re looking to buy from Pinetree at Tonypany, definitely go to Mohammed.

"DISAPPOINTED"

Purchased a car 6 weeks ago and had it twice, 1st time a few days and 2nd time only being for 40 minutes!! Needed a new turbo, air conditioning was blowing hot air although it stated on the “AA report” it passed. After dropping the 1st courtesy car back to be told our vehicle was ready, I literally pulled up outside the office and was told that there was a leak and the interior was soaked, they had to remove all the carpets, foam and chairs to find this leak. On our 3rd courtesy car. It’s all Lies! Not mechanically minded but knew something wasn’t right with our original vehicle and I was right! General manager is never to be seen or heard, aftersales deals with too much other stuff on site other than their own job so hence why phones never get answered, but sales is quick enough to pick up and talk. Staff vaping in customer cars, just looks like no one wants to work there. It’s a shambles, never should anyone have to experience this amount of fault. Also with being given a 3rd courtesy car I had been pulled over by the police to find that the car hadn’t even been taxed!! Regardless if it’s a £600 car or a £6000 car, things should be handled properly. It’s poor business.

"Thank you pinetree"

Thank you pinetree car sales, I bought my dream car which was a focus st , outstanding service, friendly staff good quality car, I’ve ha the car since February and it’s the best car I’ve owned 5 stars from me

"Personally I would avoid this garage…"

Personally I would avoid this garage and the company as a whole, back last year in May, I brought a Volkswagen polo 12 plate with a low mileage. Within 6 months I found out the car was given to me with an advisory of both brake pads and brake discs, where I was left in uni by myself with no help from the garage although it was within the guarantee, the garage finally gave in after almost a month of back and fourth phone calls stating that I should not be paying for this damage and there excuse was that it was my own wear and tear back in September. Fair enough the company paid half on the amount that I had to spend on the new brakes and pads although refused to honour the full amount despite it being their problem. Fast forward a year later and I am now facing a problem involving a whole new timing chain, on a car with 57k, I understand that this is a common fault in polos although the company have stated it’s “wear and tear” which I find highly hilarious considering I have spoken to a mechanic who has advised the timing chain has been going for more than likely over a year, the company want nothing to do with us, I’m not asking for money although they should accept they are in the wrong for selling a car with multiple issues, after reading the reviews it’s clear the company have got some improvements to do.

"BEWARE OF FAULTY CARS"

JUST BE ON STANDBY
SELLS YOU A CAR , THEN TURNS OUT TO HAVE A ENGINE FAULT ..
DOSE THIS PLACE NOT CHECK CARS BEFORE THEY BUY IN.
LUCKY ESCAPE

IAM HAPPY I JUST LOOKED UP THE REVIEWS NOW. THEY TELL A 1000 WORDS GOOD BYE