"Amazing Customer Service"

I purchased 2 cars at the same time a BMW and a Mazda from the Bridgend Branch. Firstly they allowed me to look around. They did not "jump on you as soon as you arrived", Upon purchasing them the sales representative (sorry cannot remember his name). was so helpful and gave me a good deal that I was happy with. He made the process so easy and could not do enough to help. Upon purchasing the vehicle there was a replacement switch needed. There was no issues with having it replaced. I had to take it to the Tonypandy showroom for the work which was difficult with travelling etc etc. However, Joe was so pleasant and went out of her way to help and assist. My car had a recall from BMW (nothing to do with the purchase). BMW completed a health check and found a small issue. I contacted Joe and my car was booked in and fixed around a time that was convenient for me. Amazing and Wonderful experience for a used car dealership. I can honestly say that I would highly recommend Pinetree to anyone. The customer service is A******** plus free RAC breakdown for the year. Bonus. I purchased from Bridgend. However, the Tonypandy showroom is massive and well worth a look and travel from Bridgend. THANK YOU for everything.

"Fantastic experience "

We bought a fab Fiesta from Steve last year for my partner and when it came to myself needing a new car, we didn't even consider going anywhere else. This time we were looked after by the lovely Mike! Like Steve, fantastic customer service, no hard sales or being pushy. We were looking for something quite specific and we honestly didn't think we would get it but Mike got it spot on! We viewed the car on the Sunday and drove it away on the Tuesday. Such a fab company to deal with with wonderfully helpful and knowledgeable staff. We won't go anywhere else for future cars. Thank you to both Steve and Mike 😀

"Ford focus ST"

Came here today to look at Ford Focus ST and meet mo from sale team and I can honestly say what a lovely young man I ended up buy the car and mo went through all the paperwork and made sure that I understood everything and within two hours I was driving home home in my new car thanks to mo
I would definitely recommend coming here
Thank you mo

"Brilliant customer service"

Brilliant customer service, couldn't do enough to help us. I bought a lovely car to learn to drive in from them, would recommend them to anyone.

"I've had several cars from Pinetree… so many good cars"

I've had several cars from Pinetree over many years and I have to say they have all been wonderful no problems with any of them. last week I took ownership of an Audi the third over the last few years just would like to thank Steve Moyle for going over and above for me when I got my car he was a perfect gentleman making sure everything was ready for me

"Mo was fantastic …"

Mo was fantastic honest and extremely helpful. I can't thank him enough.

"Great customer service "

Great experience buying our new car, a big thank you to mo for all his help 5* service I would definitely recommend buying a new car from mo

"Thank you Pinetree Cars Tonapandy for giving me my freedom back"

I have very poor credit due to an X partner ripping me off!!.. anyway I went to numerous garages, nobody could help me, and was turned away. I then took a chance and popped down to Pinetree Cars in Tonypandy, not expecting to end up, within less then 24 hours a car, which I never could have imagined I could afford, and finance where the interest rates weren't sky high! I was directed to a very nice man called Mo, he took time to listen and understand my predicament, and then proceeded to find me the help I needed. I can't recommend them enough, all the staff there were lovely, Mo was amazing, and as the team all said "if anyone can, Mo can".. and he did, he sorted me out with a finance company who were fantastic, so helpful, and again understanding and empathetic to my situation, I dont think I will ever go anywhere else but Pinetree Cars now as they were great.. Thank you Mo for everything

"5 Starts! Amazing Mo!"

Second time I’ve purchased a car from Pinetree. Both times I’ve dealt with Mo. Absolutely excellent service. Faultless. Thank you Mo!

"Stay away...You'll be sorry!"

Where do I start? I visited Pinetree in Tonypandy in November 2023, and purchased a vehicle on finance. The salesman was slick, as you'd expect but I was confident I had made a good decision. Within a week, I returned the vehicle for repair due to mechanical failure. Unfortunate but these things happen! A few days later I had it back and within a week they had it back....And Repeat.
On the forth time, they took it to main dealer for diagnosis and that was the last I saw it. 3 Months go by with no clear communication as to the status of my vehicle, (I did receive a courtesy car for this period) and I continued to pay the monthly finance for a car I had driven probably for 3 weeks cumulatively.
When I called, I was constantly being fobbed off with excuses that it was out of their hands and now a main dealer issue. Not helpful.
I eventually raised a case with Citizens Advice and on hearing this, they told me to come back down and pick a replacement car...Result!....Not quite!
Thinking that finally we had some progress, I chose a new car but was told it wasn't that straight forward. They had to unwind my finance agreement and start a new one...Ok...
I receive a phone call from the salesman the following day informing me that now I have been rejected for finance, (due to an agreement still being on my credit report), and there's mothing he can do about it! I've traded in my previous vehicle, they've unwound the finance on my current vehicle and now I cant get finance for a replacement. I work over 20 miles away and on no public transport route...Screwed!
I contact various finance providers myself and finally get success with carfinance24/7, (Brilliant Company).
I finally collect my new vehicle in March this year and before I even get home...issues! I take it straight back but alas, it has to go to main dealer....Here we go again. Towards the end, I honestly thought Ant & Dec were going to jump out and that the past 6 months had been a wind-up...But no, I didn't end up on Telly, It really was just that poor. So to summarize,
I think Pinetree must buy the vehicles even Trade Centre Wales reject and I would not recommend them, even if they were giving the cars away. I know it's a cliché, but only giving 1 Star because I can't go lower.