"Absolutely amazing experience"

Absolutely amazing experience with this company. Mo is an absolute credit to the team and really went above and beyond to help me. His communication was fantastic and everything was explained clearly as went went through the buying process. Mo has continued this excellent service with after-sales too. Very friendly, helpful and and overall great car buying experience. 5*+

"Great experience "

We were lucky enough to have Mike as our salesman, a lovely, genuine guy who went above and beyond for me to have the car I’ve always wanted! Nothing was too much trouble & would give me a ring to update me on anything- even the little things. Very happy with my purchase!

"Mike Branson, what a man!"

Mike Branson dealt with me when I visited Pinetree car Tonypandy.
What a man!! Mike was so friendly, so welcoming, and extremely helpful!!
The only issues we had was with the finance companies but Mike was extremely helpful and worked tirelessly to get everything resolved! Mike kept me in the loop of everything that was going on and couldn’t have been more helpful, he gave 110%! So pleased with my new car and a huge thanks to Mike for all of his help! I’m sure he’ll never forget this finance agreement that he worked on as I sent him round the mulberry bush, and he’ll know exactly what this is about haha! Thanks Mike fire all your help!He is a star and deserves a raise ⭐️
Extremely happy with my experience at Pinetree car and would recommend to anyone!

"Pinetree Cars = Zero Stars - Updated 6th March"

Sales experience OK. Rhyanne was helpful and very pleasant. However, you can only tell how good a place is when something goes wrong!!

Approx 3 months after taking delivery of the car, the rear windscreen wiper motor failed and I discovered there was a lot of water ingress in the boot of the car. After doing some research, this is apparently a very common issue with Toyota Aygo’s and certainly something I would have been looking out for had I known. Car booked in with Pinetree to repair the motor and look at water ingress (which they said would do as a gesture of goodwill only as it wasn’t covered under the warranty). Even though it is covered under their legal obligations which they failed to mention.

In the meantime car failed MOT due to seized caliper brake. I phoned to ask if they would pay for this and they kept fobbing me off by saying passed to Management and could not possibly give me any timescale for a response. I had to put a complaint in to get a substantive response which was no. So I got it sorted myself.

Pinetree had the car from 12th December to 19th December to fix the motor and water ingress. They say they had fully water tested the car and it was water tight. I only wish I could attach photos of the “repair”. It came back in a far worse condition. It came back with 2 evident leaks into the boot (can see water flowing in), reverse camera disconnected & leads left hanging, full of mould & soaking wet carpets. Also bumper not put on properly & trim snapped in boot. I immediately called them and they asked for car back straight away. I agreed for them to take car back on 9th January ONLY if they agreed to fix ALL issues. In the interim, seatbelt alarm also going off intermittently which was only an issue after getting it back from them. I asked for quality check off before this car was released to me after the repair and they were unable to produce one but said they would start to implement a proper handover with immediate affect. This is something I would have assumed was standard but especially so from a dealership who say they deal with quality cars.


I sent a list on 9th Jan (day car was returned to them) of works to be done. I added for them to look at cruise control (which had never worked) & seatbelt alarm. They refused by saying issues raised after 5 months of having the car and I would have to book it into an RAC garage for the seatbelt alarm issue (despite it only being an issue since their attempt at repair). They also wanted me to sign a form showing the works I agreed to and also saying that I would be liable for the costs of repair. At this point I told them that this was not acceptable to me and that I wished to reject the car as is my right as I had not yet had the car for 6 months. I told them twice that same day that I wished to reject the car and therefore withdrawing my agreement to repairs. I copied in Customer Complaints. On 11th January still no response so sent a formal rejection letter to Customer Complaints. On 12th January, they sent an email saying work all completed and would let me know when car ready to pick up. I replied by saying I had not authorised the work and had indicated clearly on 2 occasions the same day they had the car and again 2 days later.

They are refusing to accept rejection despite me withdrawing my agreement to repair before they started work on it. They have confirmed they received this instruction before that time. However they chose to ignore my clear instructions.

Other issues are that they told me the car had full service history. The last time it was serviced was November 2020 so not in line with manufacturer recommendations which say every 10,000 miles or 1 year whichever is earlier.

So they have lied, very poor workmanship, no quality control checks and they ignore clear instructions that I wished to reject rather than repair. They are trying to use bullying tactics to get me to accept the car back. A complaint has been submitted to the Motor Ombudsman and I have had to incur extra costs by taxing and insuring an alternative vehicle while this continues.

This is the first time I have had such a poor quality car and the first time I have ever bought a car from a dealership as I’ve always bought from friends or auctions!!

An excuse they tried to give for water ingress was an unprecedented amount of rainfall!!

To date, still no response from Customer Complaints despite plenty of auto replies confirming they have had my emails. Absolutely appalling customer service. After Sales are responding to emails and not Customer Complaints who are the ones who need to respond.

I do not trust their quality of work and I do not trust that they have any integrity.

Reply to response 6th March: repairs are being monitored. Complaint with Ombudsman continues for the other issues such as no FSH and the manner this has been dealt with.

"Had a great experience purchasing my…"

Had a great experience purchasing my new car at Pinetree… The only hiccups was with the finance company. Big shout out to younger Steve (better looking one) his words… who was a delight, friendly and patient and very responsive with any questions we had. The coffee machine is a must also.. loving our new car. Thanks 😃

"What a joke!"

Please don’t bother contemplating buying a car from the people who really need to pass a crash course in customer service. Mike was the most obnoxious car sales man I’ve had the displeasure of meeting. Travelled to test drive a car that wasn’t ready for test driving…. Then made out he’d spoken to his colleague that had made the arrangements and
Said I’d been told it wouldn’t be ready…. Of course I’d make a 50 mile round trip to sit in car…..
Catrin the original person I was dealing with, talked me around to give them another chance and confirmed I had booked a test drive. Arranged to test drive the car and possible buy it on the 11th November, had a courtesy call on the Wednesday to say everything was in place for the Saturday- yay! Half an hour before we were due to leave I had a phone call to say the car was not ready as the timing chain hadn’t been changed as per the information on Wednesday that it was in the process of being changed. The technician had gone on leave on the Thursday and wouldn’t be back for over a week, but Catrin was too busy to ring on the Thursday or Friday. I’d understand if calling customers were not part of the job description but the last time I looked it was! Needless to say I didn’t buy the car as Catrin said ‘I think we need to leave it there, when I had the cheek of asking why it wasn’t ready!’ Please don’t waste your time!

I’m looking at other peoples reviews and strange how they have been responded to and to not mine!

"Spurs"

Wasn’t long new what I wanted very friendly and everything explains

"Great service"

Filled in a contact form online on a car they had in stock. The following day I had a phone call from Mike, and told him I’d like to part-ex. Went to view the car and take it for a test drive, and was given a price for my part ex and the new car, I had a good price on both and was in and out within an hour.

Mike was very friendly, approachable and gave me space to look at the car in my own time. Paperwork process was easy and quick, especially considering I went there near closing time.

Also had a phone call from Rhyanne from after sales care who was very friendly and made sure I was happy with my new car. Great service.

"Amazing service from start to finish."

Amazing service from start to finish.
. Paul was amazing! I would highly recommend Pinetree for your next car. Thank you guys!

"10/10 for Mo!"

We have just bought a new car from Pinetree and dealt with Mohammed who has been an absolute hero from the moment he called me when I first enquired about the car to the moment we drove it away. He’s friendly, professional and has kept us up to date throughout. I hate the thought of shopping for a new car as sometimes sales people can be very pushy, but we had such a good experience that I would not hesitate to recommend Pinetree and Mohammed to anyone who is looking for a used car.

I also dropped a £20 note on the floor when we first went down to view the car and they called me the next day to let me know they’d found it because we were the last customers there!