"Horrible experience"

Horrible experience. Bad people. Avoid at all costs. DO NOT engage them.

"Can not describe how bad of an…"

Can not describe how bad of an experience I we have had with this company. From one aupair crashing our car drunk to the next aupair having no clue how to watch children and asking to leave one week after arriving. The company offered us a refund that we lost out on half of what we paid for no service. Then they send a check that was for 60% of that and said they would send the rest if we signed something stating that we can not sue them. Wish I could add the picture of the contract they tried to get me to sign. They also held us to the contract that they provided to us very aggressively. Constantly telling us according to the contract we covered ourselves so that they are never held accountable.

"Great Customer Service"

I appreciate all of the informational emails, the structure of the family an au pair profile, and the one on one outreach support.

"Seamless experience"

The process has been seamless so far. I have received so much support and resources to assist with the entire matching process. All the resources available have left my mind at ease that we matched with the right Au Pair. Questions I would have never thought to ask yet proved beneficial with making our decision.

"Efficient process, high quality candidates"

This process has been so easy with the help of our matching specialist who provided great tips to expedite communication and improve relationship building and our local consultant who gave great feedback on what to expect. We felt like we had many great options and had a hard time initially trying to decide but after talking with many options, it becomes apparent who the best matches are. We are so happy with our experience and decision to go with Cultural Care for our Au Pair. Our biggest complaint is that the website is desperate for an upgrade. There is no home button and when you navigate to certain sections there is no way to get back without retyping the url. Other than that, this has been a great efficient process!

"Mixed Review"

The staff at Cultural Care Au Pair is excellent. They are highly responsive and very informative. My issue with the process was the amount of time and energy it took to find an au pair. We weren’t expecting how long it would take and how involved the process was. Also, some of the au pairs online we wanted to interview were not responsive. Others changed their times at the last minute or didn’t respond to us after initially engaging. Finally, some au pairs were very demanding in their requests. We did finally match with an au pair who seems like she will be a really good fit so I’m hoping the initial frustrations were worth it.

"Local Support is great!"

My local coordinator is amazing; easy to connect with, available, answers all my questions and just a joy to work with. I'm excited about welcoming our au pair early next year

"Great matching specialist"

Great matching specialist

"Organise à fuir"

Organise à fuir.
Une fois là-bas plus aucun suivi, et si ça se passe mal 0 nouvelle de leur part. Et ils se sont permis de faire de me des menaces.
Faites attentio

"We are the ultimate evangelists :) the…"

We are the ultimate evangelists :) the entire experience has been such a positive element in our lives. Our Au Pairs are truly members of our family and we have felt so well-supported by Cultural Care :)