"Au pairs are awesome, but the agencies are still a business"

We love the au pair program and honestly think most of the agencies are similar. They are worth the end result, but the process isn't always the most fun. Cultural Care has better and more modern technology, however, it's more pushy and "salesy" than some of the other agencies. They operate in more remote areas, which is helpful, and the au pair candidates are great. It's just a fact that cultural care shows its business cards pretty clearly and are always pushing for "the sale."

"Nicht zu empfehlen!"

Nicht zu empfehlen!

Meine Freundin war in den USA mit der Organisation und wurde komplett im Stich gelassen.
Sie wurde von ihrer Gastfamilie rausgeworfen, beleidigt und ihr wurden schreckliche Dinge unterstellt. Anschließend wurde sie in einem Haushalt untergebracht, den man niemandem zumuten kann; messy, dreckig und voller Flöhe. Die Organisation hat sich nicht weiter für sie interessiert und hat sie auch finanziell im Stich gelassen.

"Very much appreciate the level of…"

Very much appreciate the level of customer care shown by Leslie team. This is our third time using Cultural Care, and we are pleased customers!

"We had a great experience using…"

We had a great experience using Cultural Care, especially as a family that is new to the process. We had a ton of support and everyone is extremely patient, honest and communicative. Highly recommend!

"Agence au top"

L’accompagnement est parfait de A à Z, le personnel est très gentil et toujours à l’écoute, merci beaucoup à Marion qui m’a aidé pour tout le suivi de mon dossier !

"Necessary evil"

Ugh. Necessary evil I suppose. They provide access to the profile of a lot of au pairs and the search function is very helpful to narrow down options. That is their primary value. Everything else is luck of the draw, a hope and a prayer.

Customer service is lacking. We called and emailed to get help when out au pair arrived without an international driver’s license even though we were told she would have one. They ghosted us. Our LCC was underwhelming and discriminatory. She made several statements spewing stereotypes. She discussed negative comments about different groups and we later learned she said the same to another family who was trying to enroll in the program. She ignored our au pair for several months and then made it seem as though she had been reaching out and being ignored. I spoke to her about her lack of engagement and she eventually took ownership and agreed to do more. She did not actually do more and our au pair has not seen her since the first meeting when she arrived. She cancelled the one group event she organized on short notice.

Don’t expect support or anything more than the bare minimum. Otherwise your expectations will definitely not be met.

"Good experience"

The website is easy to navigate, the host family profile creating is not burdensome, both local coordinator Patricia and the match coordinator Louie very very responsive and active. The host family interview was very good chance to learn about the program. The database of au pair is big and diverse. The matching process was very tedious as it involves interviewing lots of candidates, 30min-60 min per calls, but at the end it was worth it.

"Very organized and efficient process"

Very organized and efficient process, easy user friendly platform to filter and find au pairs, fantastic response time from local coordinator and matching specialist, very professional

"Andrea and Jessica are fabulous"

Andrea and Jessica are fabulous

"Successfully got an Au pair but the user experience could use some updates"

We’ve enjoyed using the platform and successfully matched with an Au pair. The only reason I have 4 instead of 5 stars was because the website needs to be a bit easier to use. It seems a bit tired and could use an update. We also felt an app with a iOS interface would be helpful instead of a website.