"A Wayfair supervisor who I spoke with…"

A Wayfair supervisor who I spoke with searched for my profile on LinkedIn today after we spoke!
Apparently the personal information of their customers is something they can write down and take with them!
Creepy, freaky, are you serious, is this legal? Wayfair?!!!
My order with Wayfair was never fulfilled although I was charged for the product.
After multiple phone calls and emails, I had to cancel the order and insist on a refund(which they said the shipper had to do but upon asking for a supervisor, Wayfair all of a sudden able to issue refund, which may or may not be processed).
Keep your privacy and order from another company, their policies are WAYUNFAIR.

"Wayfair sent me the wrong product 3…"

Wayfair sent me the wrong product 3 times. On the phone after the second incorrect package, they assured me that they put in an “investigation” to ensure the right product with the right SKU would be sent. Still wrong. Will not be ordering from them again

"I purchased a rug from Wayfair"

I purchased a rug from Wayfair, and when I received it, a corner of the rug was frayed, and it was still in the warehouse packaging. They asked for photos, which I sent, and they and agreed it was damaged and I would get a free label. Then they rescinded on their word, and made me pay $23 to ship back their damaged rug! They wanted to pay me a few dollars to keep it, because they didn't want a damaged rug back I guess. Shop at Rugs.com. They ship and return for free.
UPDATE: Spoke to Sarah who sent me a free return label after I shared my experience.

"Wayfair forces customers to pay & work for Wayfair's mistakes, with zero remorse."

Ordered over $1,000 worth of countertop height stools. I received barstools instead. They force the customer to print out a return slip and haul, no matter how big, heavy, or quantity the items to a FedEx location that may or may not charge the customer a fee. They do not guarantee your refund. And when the items received are not correct and you return them, that counts as a return and then if the next package is incorrect, you're stuck and can't get a refund. After learning this from Chelsea at Wayfair, I requested the refund and cancelation. Once I said I wanted to cancel, Chelsea informed me my refund request MAY or MAY NOT be approved and it can take 48 hours to hear Wayfair's decision. 3 stools and I had to call back 3 times for Chelsea & Erin to get it right. I'm still waiting now for the finance team to look at the return and correct it, since so far I've only received the amount of one stool back to me. The hassle and risk is NOT worth shopping at Wayfair. They take zero ownership for their mistakes and demand customers to pick up the slack with their time, money, labor. Also, I left a product review with the entire ordeal mentioned and they do not post the negative reviews, so now I know the public can't even trust their reviews.

"They’ve gone waaay downhill, can’t be trusted "

They’ve become the worst website to order from. They agreed the photo online was wrong but still made me pay for return shipping. What kind of online company does this? NONE.

I’ll never order a single thing from Wayfair, They’ve gone soooo far downhill they can’t be trusted, don’t waste your money.

"liars or incompentence or both?"

I ordered a $900 chair in August. Wayfair claimed to have attempted delivery on one occasion, in September. IF that occurred, it was without my knowledge or approval. Don't you have to RSVP to a delivery date? Anyway, in all the subsequent follow- up deliveries, they never showed up. We took time off work for at least 7 or 8 deliveries that never materialized. In each instance, customer service would provide no explanation for the now show and give me a new date and then it would happen again. If you could access our email history-- it's between comical and sad because they are supposed to be a business. Ultimately a customer rep told me there really had not been any delivery attempts since the first time the chair was on the truck. Not a one. So all the times that we took off work to sit at home and wait on the delivery were just a ruse. So you tell me, are they liars or just that messed up? How is it one rep tells the truth and the rest cover up? I think they have no idea where my chair was because yesterday they offered a full refund and disconnected me when I asked where my chair was. They also offered to re order it for me and deliver it by July 2025. LOL. I kept asking about my chair but could not get an answer. That's because they haven't had possession of it these past three months. They were just stringing me along or so incompetent they really didn't know what was going on. I will never ever ever ever order from any of their companies again. You shouldn't either.

"TOTAL NONSENSE"

TOTAL NONSENSE. WILL NOT ANSWER REASONABLE ANSWERS ANSWERS ABOUT THEIR PRODUCTS.

"This company used to be so easy to deal…"

This company used to be so easy to deal with. Now, you have to go directly through the manufacturer. There is a lengthy pain in the ass process and in no way shape or form does wayfair stand out amongst competitors with hassle free returns. They sale garbage products and do not stand behind the third part products. Be disappointed if you want to.

"Buyers beware !"

I ordered 5 pairs of window shades, 3 in one color, 2 in another based on their website description.
When I received them the colors were completely wrong, based on the website description.
I explained their error to customer service, but they refused to acknowledge the error and charged me $ 39 to ship them back.
Needless to say, I will never order anything from them again.

"Worst customer service"

Update: now they give me an answer an tell me the issue has been resolved! No it has not and as you can see below I just gave up instead to d dealing with your harassment.

Worst customer service. Be very aware of returning an item. I ordered a rug , 9x9. It came in at 8.8 x 8.4. I took pictures with the measuring tape , wrapped it up to ship back. Now, after waiting for 5 days of no response and complaining about that, they call me and tell me that they want a video of the measuring tape!! Are you for real? This is pure harassment to wear me down, so congrats, you won. I give up. Never again wayfair and will definitely encourage others not to.