"Wayfair not telling the true, My dispute is not under review."

In response my dispute is under review, is not a true statement. I am still to this day, 11/16/24, getting text for late payment along with late fees. My Certified Letter has yet to get a respond, via email or certified letter to myself. I do not understand why, this Citi Credit Card has not zero my account. At 78 years, I have never been late with a credit card payment. This company has ruined my credit, I will not be able to get a fair interest rate on a much needed vehicle. When Wayfair has representatives (Jovanne M. and Barbara) stating my full amount will be credit to my credit card and all my online chat conversations are on file. Why do these two organizations, do not follow through and zero my account. I now have doctor bills due to high blood pressure.

"bought a toilet "

bought a toilet , and a vanity. The salesperson asked us if we want a left or right flush handle. I asked him if it was facing or sitting on the seat, he said sitting, it's facing. He ordered the toilet seat , elongated toilet , a round one was delivered which we had to return for a fee. Now were waiting for the correct seat and the handle on the wrong side. I think the sales people need a little more training

"Beware, you'll pay shipping even if the item is damaged"

I know this is a drop in the ocean by now but I have to believe my vote counts. Long story short, every time you order from them, you run the risk of getting slapped with a return bill if the item is damaged. And it often is. Do not believe "hassle free returns", they will make you work for it, and you'll pay in the end anyway.

Their hassle free returns are so much hassle, even for a broken item that arrived late. The agent Carltonette S was patronizing, sarcastic, and unhelpful through the process, but was clearly just trying to get me out of the way. Now stuck with a $79 return shipping bill and having to find a way to bring a broken toilet to Fedex.

"Do not waste your time!"

Do not waste your time!

I ordered 8 doors over a month ago, the delivery date changed several times, so I contacted customer support and they told me it would take 10 days to research the status.

On the 10th day, since I did not hear back from Wayfair, I contacted Customer Support and they told me they could open another 10 day support case.

When I explained that I already had an open case…I was told that is all they could do, so I told them to just refund my payment.

The support person told me they were sorry I decided to cancel and it would take two days to confirm My Cancellation, and 5 days after that to process a refund.

Ridiculous….it is easier to buy from another vendor.

"Horrible experience "

Horrible experience from start to finish. Took 1 month and about 25-30 phone calls to get a replacement on a defective sectional. Nearly all customer service reps were clueless, did not care, or could not offer anything as it was somehow all out of their abilities. They kept trying to send us one piece of the sectional at a time even though we needed a whole new one. There is no central system that allows anything to be arranged in a logical way. You talk to one rep they tell you one thing, then you speak to another and it's a whole different story. Then my original sectional got designated as "donate or dispose" which is just their way of pushing the problem onto the customer. They wanted us to find a disposal method ourselves or call local donation places but this was a huge sectional that not many places will accept. Had to call wayfair several times to get a supervisor who arranged a pickup service at wayfair's expense (AS IT SHOULD BE!). Then to top off my annoyance they wanted to offer us a 10% coupon for my next purchase. I said there won't be a next purchase!!! I would sit on a bare floor before I purchased from them again. Truly horrible and their prices are not cheap enough to put up with this. I did end up getting some money back but this caused me so much stress, it was not worth it. So if you are goofy enough to order from this company like me and your item has an issue please for the love of God return it immediately. Do not try to go through the replacement process unless you want to be driven to cry and rip your hair out for a month.

"I would give zero if I could"

I would give zero if I could. I bought an executive chair the seat has turned into a slide after about 60 days, 30 days after return eligibility. This should last more than 60 days, and Customer service could be more helpful. FYI, even if they accept the return, it would cost $50. And they wonder why people prefer Amazon. The price is the same on Amazon. The last time I purchased from this site.

"Sent a table with no chairs I have…"

Sent a table with no chairs I have tried repeatedly to get in contact with them but they won't accept photos - how can I take photos of something that is MISSING! Spent $500 on a table and 4 chairs set with no chairs. I ordered through Wayfair USA

"Beware they have no customer service to help if you have an issue"

I ordered a kitchen table and it came damaged. Wayfair allowed me to return the item and it was lost in the mail. Wayfair will not refund me and won't respond to my calls or emails. I have waited two months for the $200 refund I am owed and they will not respond or help in any way. I will never shop there again and I used to shop there frequently. The resolution management team does not reply to emails and the person assigned to my case stopped taking my calls/emails as well. She basically said onece the package makes it to teh warehouse i will receive the refund. Yes...no shit Cassidy C. The package is lost which is why I have the displeasure of working with you. She never responded and I still haven't been able to get help to find the package or get a refund.

Edit based on the below response from Wayfair: resolution management ignored over five emails and calls for two weeks. They finally responded to me after I left bad reviews everywhere to let me know that they would no longer be responding to me. That’s wayfairs “highest level department”. I think that says it all. This response to my review is Wayfair customer service in a nutshell everyone. DO NOT BUY ANYTHING FROM THEM IF YOU VALUE YOUR HARD EARNED MONEY BECAUSE THEY WILL SEND YOU BROKEN FURNITURE AND KEEP YOUR MONEY.

"Wayfair Customer Service is WayPoor!"

The following review is based on a 10 x 14 foot shed. It's heavy and comes in 2 boxes. I am currently on hold with customer "service". If they do not pick up the "scheduled" pickup today it will be 5 times I have attempted a pick up. The first 2 times the pickup team did not have a pallet jack to place the item on the truck. The 3rd time they listed as "unable to pick up". I have been home all 4 times and today and the 3rd time - no one came to the door to knock to see if I was home. Again, if I have to reschedule again today - like right now - IT WILL BE FIVE TIMES (or more) that it took for WayFair to pick up the return. Per Wayfair "item needs to be returned to them by a certain date" or I do not get a refund for this very expensive item. I have asked to speak to a manager or someone from Wayfair corporate to make sure the issue is addressed in procedure and about the local team they hire but no phone call, no email, not even a text. I will never buy an item from Wayfair no matter how large or small. This review will be posted on various review sites and anywhere else people will review a company before doing business with them. This is beyond frustrating missing 4+ days of work AND Cancelling vacation trips due their incompetence. UPDATE: Yes, they missed today and it will now be 5 plus times before pickup.

"Diffiuclt to return a damaged package. "

I received a badly damaged package and have been trying to return it for a week now. Wayfair is charging me 40$ for the return of this damaged package. I have submitted request with photos multiple times and have spent 3 hours chatting with costumer service agents on phone via text (some of them seem to be chat box pretending to be live agent repeating the same sentence over and over) to waive the return fee. They keep stalling resolving the issue and refer me to what they call a "specialized department" to get back to me within 1-3 days.

Update: I finally got Wayfair to resolve the issue. Overall, it took me about four hours of my productive work time to handle something as straightforward as returning a damaged package. Additionally, I find it disingenuous (and a little creepy) that Wayfair’s chat agents (via text) do not disclose whether they are live agents or AIs, even when asked directly. Unacceptable! My family has been a happy Wayfair costumer since 2018. We love the collections and the variety of products they offer. However, my experience with the costumer service this time is giving me pause to purchase from them moving forward.