"Not sure why all the shade… This…"

Not sure why all the shade… This company and the people are so amazing!! So helpful and kind, and I love my purchase!! I will definitely be gifting more plants now, and certainly getting more for myself as well!

"This is an amendment to a previous…"

This is an amendment to a previous recent review. I never did get the plant I ordered and the watering can was damaged, when received. But, customer service was great. They were prompt and refunded my money. Therefore, even though it was a headache, and the shipping department is inept, the customer service representative was helpful. I added an star to my previous review because of this.

"I don’t understand the low rating here"

I don’t understand the low rating here? Not only did the plants I ordered arrive in perfect condition but one that got delayed in transit and arrived in pretty poor condition was replaced immediately, no questions asked.

Thank you again Alex D. For taking care of me!

"Best plants for home or gifting"

This is the best plant company on the internet. I have sent it multiple times for birthdays, Valentine's Day, and funerals. I always get a positive response and usually a comment about how well it is shipped and packaged. The quality of plants is second to none. Recently my credit card company screwed up and then tried to tell me to dispute the charge when it was NOT Bloomscape's fault. When I explained what Citibank said, Bloomscape went ahead and fixed it on their end so that I would not have to bear the burden. Love the company and their customer service.

"I take exception from the fuss with…"

I take exception from the fuss with customer service. Although my Mother’s Day gift was not up to par, when I reached out to them, they were most helpful in resolving my issue. Am hopeful to get my replacement in a timely fashion, but I’m not concerned since I’ve had good interaction so far.

"Beware the limited return period - applies to gifts too."

Beware the limited return period. They have a 14 day return period - which includes holidays and holiday weekends. Customer service takes a long time to respond. And there is no flexibility - I tried to return a gift 16 days after it was delivered, but to no avail.

"Very bad business"

Very bad business, don’t buy from Bloomscape! They didn’t ship the plant I ordered, then after I asked to cancel the order they printed a shipping label, but didn’t actually ship the plant and told me they wouldn’t cancel the order because it was being shipped. Company has fraudulent business practices, poor customer service and makes no effort to remedy the situation when they fail to deliver!

"Bloomscape—Not Worth the Money or the Effort"

To date, 5/12/22, I have requested help four times from Bloomscape regarding the receipt of a damaged tree that I purchased as a gift on 4/24/22.

Having received the damaged plant on 5/3, I completed and sent a help request via Bloomscape’s customer contact form [provided on Bloomscape’s site] along with 16 pictures uploaded as proof of the damage.

Since that initial help request on 5/3, I have sent the same information, pics, and request for help 3 additional times—on 5/4 to growhow@bloomscape, on 5/9 to support@bloomscape and most recently again on 5/12. As well, I left a message on their answering service.

I paid a premium price for the tree I ordered and what I received was neither healthy nor close to what was visually presented on the Bloomscape website. In fact, the damaged plant I received was actually sickly and painful to look at and continues to drop leaves daily.

As a result, I am very unhappy. To have been ripped off and then ignored by Bloomscape’s customer service is insulting, to say the least.

As a final note, I have been a loyal customer of Bloomscape, purchasing five plants in total since late 2021. Out of the five plants purchased, the two most recent purchases this year have been delivered damaged. So that’s enough for me… I'm done. Bloomscape is simply not worth the money or the effort it takes in seeking their help.

Additional: I have just received a response [shown below] that someone from Bloomscape has tried to contact me but I have not received any emails and there has been nothing in my spam folder... please resend and be certain to check my proper email address. No one has contacted me to date but ironically, I keep receiving Bloomscape's promotional emails.

Update: I received my money back in full for the damaged plant but adding insult to injury, the plant had fungus gnats that I am still battling to this day. Needless to say, I will never purchase another plant from Bloomscape.

"NO CONTACT"

Firstly, I paid $15 for expedited Mother’s Day shipping. Before the cutoff. It arrived a day late anyway, Monday, so missed the deadline, but also, the plant was completely destroyed. There is no phone number so I’ve sent in their online form, emailed them and sent Facebook messages for the last 2 days and absolutely NO response! Absolutely SHOCKING! DO NOT USE THIS COMPANY.

"I ordered 2 hanging plants for Mother’s…"

I ordered 2 hanging plants for Mother’s Day. I even paid for quick shipping. Neither my mom or mother-in-law received the plant. I emailed support about both orders and did not hear back. Update: bloomscape refunded me on both orders. I appreciate their quickness on rectifying this.