"Finally found someone to untangle a complex issue. "

Mario, a customer service rep, has been helping me untangle a challenging escrow account issue. He listens carefully, responds clearly and is very prompt and efficient. His attention to detail and ability to
piece complex puzzle parts together sets him apart from most other customer service agents. He can be trusted to follow up and follow through. He has saved me a lot of time and frustration. It’s not often I get a chance to compliment a genuine pro. Most of the time, I get connected to A I robot -types who have no clues.

"I wanted to switch over to bi-weekly…"

I wanted to switch over to bi-weekly payments on my mortgage. The requirements stated that I will have to pay a full month of my mortgage to be enrolled into bi-weekly pay. This payment took place in January. The first bi-weekly payment took place at the beginning of February. I called two weeks later (maybe on Feb 26,2025), because the second payment had not been charged. And the lady helped me did it. But this is happen again in March. I logn in my account i don't see bi weekly so yesterday i called them and I was then told after looking at my account, the bi-weekly payments had been cancelled, not to my authorization, and in order to re-enroll,they said the option you need to pay another full month and haft amount of my mortgage to set up bi-weekly. I dont believe its fair that I have to be penalized for something that was not my fault. I am so disappointed and annoyed about it! I have had a mortgage for many years and never had a company like servbank.

"Talking with rep on the phone"

Talking with rep on the phone, and he was able to complete the changing of my payment date all with no effort and about 2 minutes on the phone; and sorry, cwagner, but I've been an insurance agent for over 42 years, and it is ALWAYS the job of the consumer to notify the bank and the insurance company when you change a policy. Nobody should be doing that for you.

"I have had a mortgage for many years…"

I have had a mortgage for many years and never had a company like servbank. I switched my homeowners insurance and servbank never told the original insurance company that they were cancelled. I was paying for two insurances for well over a month. When I called servbank and asked why they did not notify the original insurance company that they were being cancelled I was told, we do not do that. In the mean time my escrow was sky high. All my other mortgage companies in the past handled cancelling and notifying homeowners insurance companies. I got servbank because of a buy out not because of my choosing. Very disappointed with them. Do not trust them at all.

"Great service"

I received prompt knowledgeable service. They took care of my issue and the representative was friendly and helpfull. Very happy with them.

"Spoke with Kyra in loss mitigation"

Spoke with Kyra in loss mitigation! Very knowledgeable very kind and understanding. All questions answered and answers thoroughly explained. I wish I wasn’t being transferred to another server is my only concern. I absolutely love the great customer experience and support!

"Cherise King was so great"

Cherise King was so great. She helped me when no one else would. I give her 5 stars

"Customer service is perfect"

Customer service is perfect

"Good experience with supervisor"

John A. was kind and understanding. He took the time to listen to my questions and find a solution. He was patient while I got my bearings.

"Missing TMS"

I recently had an extremely frustrating and disheartening experience with Servbank as a company. This has going on since December. The Reps I spoke to were kind, thoughtful, and tried to be as understanding as they were allowed to be. Due to sudden income loss, we reached out to the "dedicated care team" for help. The initial process was so easy and made all our problems seem so light. But nothing was done as indicated. We got reported delinquent all while being told "our paperwork was in process and we had nothing to do on our end". Our credit score took a 104 pt. hit .... I have gone as far up as the supervisor being told I'm wrong with the only proof on their end. If I'm wrong or misunderstood something, so be it, but I would like to get a transcript of the conversations because I took notes and tried to be as meticulous as possible in making this decision. I don't take my finances/ bills/ credit score lightly. Nope, no transcript take legal action if you want that... What? On top of that, every rep. I have spoken with, despite their kindness, adds another little detail that wasn't added in prior convos. Just frustrating.