"DON'T BUY from Shosha NZ"

Bought a relatively expensive vaping device 4 weeks ago from Shosha and already the device has failed. After returning to the store with the faulty goods, their manager declined a replacement over the phone without an explanation or even seeing the device. The shop assistant even said they've had a few back with the same problem. After being loyal for years Shosha has permanently lost me as a customer for their greedy unfair policy and crappy devices.

"Do not honor warranties"

Bought an intermediate vape from these guys, a vaporesso swag. Despite the three month return policy and the running around try to get it sorted they declined to replace or refund the faulty device. I won't be returning to any Shosha stores, despite some of their awesome staff the management is awful.

"Great customer service with awesome…"

Great customer service with awesome products. People working in store are very helpful with so much of knowledge. Highly recommended !!!

"Cant Contact!!"

Next to impossible to contact!

Tried every possible method and they only answered the phone after calling several times - the number they provided on the only email they sent to confirm the order isnt even connected.

Then when I did get through they said they sent the order to the wrong place and would send it again that day - which I STILL havent recieved confirmation for!

"Over priced"

Over priced dirt merchants plain and simple. Charge so much on top of their E-Juice liquids. Tell you they are giving you a deal but they giving it to you close to normal price elsewhere.