"VERY POOR SERVICE"

VERY POOR SERVICE - Small order of 10 Cigars, took over a week to be even picked up, sent in 4 different packages on different days - Support seem to be blaming the courier delays for their not having sent it. Would not recommend this place to anyone looking for something the week they order it - expect it

"Shocking customer service in Newtown"

Shocking customer service in Newtown. Purchased a vape from there 3 months ago and they’ve had no pods for it for over a week. Couldn’t tell me if they had them in their other stores. Just didn’t care. Will never shop there again.

"You need to do better"

I recently bought a vape from shosha and the battery ended up being faulty. When I bought it, it came with a 3 month warranty. So I brought it in (with receipt, box and charger) to ask if it could be replaced. I was then told It had to be kept by them so their repair guy could look at it and prove that the battery was faulty. Keep in mind, I wasn’t exactly thrilled about that as this was my only vape that I used daily. I am a broke student so buying a new vape to use while they “repaired” mine wasn’t really an option. 3-4 days passed and I still hadn’t heard from them or had any updates so I decided to pop into the store before class, only to find out that it had been approved to be “fixed” but they didn’t have what they needed to “fix” it. So it was going to take another couple of days. I got told I would be called either that day or the next to find out what my options were. I have still not gotten a call since then. I should not have to be the one to chase them up. Especially if the battery was deemed faulty and the vape was well and truly under warranty. From this point forward I will be taking my business elsewhere. They need to do better?

"scam artists.they sell cheap crap and…"

scam artists.they sell cheap crap and when it breaks they tell you it was your fault.they refuse to adhere to the new zealand consumer guarantees act. they are arrogant and rude. if you make a complaint to the head office like i did, all you get is more of the same. do not give them your money!!

"Terrible"

TERRIBLE!! Customer service was terrible, I asked for blueberry flavor 3mg, also insured it wasn't menthol, was given a ZERO mg lemonade current flavor and menthol. Wasnt until I returned home an hour and half drive. That I tasted it and it definitely is menthol very strong taste, I read the container and couldn't find a mg level. So I got hold of the store to it be confirmed yes its zero and menthol. They couldn't do anything unless I returned to the store. So I got hold of the service center, to then be told that I denied the first flavor given to me, which I was never given any other flavor, I trusted I had been what I asked for. I was told I could have a 20% discount if I went back to store. Which I won't be driving back there. Horrible experience, I'm left with $35 vape I can't use. Not a happy customer

"Have purchased a UNEEK Lawless…Dud doesn't work."

Have purchased a UNEEK Lawless vaporizer from Shosha and they sent a dud (non working product. Sent product back and now trying to get fit for purpose product. Taken two weeks and have got no where. Thinking court action might be only way to get attention from these people

"They provided broken product and won't replace."

They provided a broken product and then refused to replace it, wouldn't spend your money here.

"Shocking decision making"

Absolutely terrible retailer that has no regard for simple decision making.

A $40 issues is now costing them at least $150, not to mention my time and gas driving back and forth, time on the phone, time back and forth through email.

Go to a different store. I strongly suggest "Vapo". They are amazing.

I didn't even want to give 1 star.

"oath on god"

Absolutely horrible, Yuck. Terriflying disgusting, will never want to purchase from here. I hate this place. Can not respond initiatively to a simple request they are mr simpletons. Scum of the earth. Disgusting. Absolutely putrid.

"Get wrong vape and juice in first time…"

Get wrong vape and juice in first time order. Terrible...