"Great…"

Well handled by phone and well followed up.

"Calling up the customer with updates"

Calling up the customer with updates

"Impressed with their customer service."

Easy communication and uncomplicated help through their customer phone line. Transparent information and prompt follow up.
Simple and well structured booking process through their website.

"Great Online Booking Platform"

The website is easy to use and the chat app is prompt and efficient.

I was advised that a customer service representative would contact me. The representative made contact with me in a matter of minutes and assisted me in an efficient and polite manner

The follow up calls to check that I have received and understood documentation are reassuring.

"All good with the booking process "

So far all has gone smoothly with the booking process although I am still awaiting confirmation of my pre tour accommodation

"Everything workout perfectly only a…"

Everything workout perfectly only a couple of minor things need to be address, must have a customer copy not just Agent copy and must accept client's credit card, other wholesalers can provide this things I am sure IV can provide those as well, the main thing is less hassle for the Agent a good example would be if a tour is $1000 you charge the client's card $950 and refund the Agent $50, therefore I don't need to wait to get the $100 commission back and refund $50 to client.

"Booking was smooth"

Booking was smooth and made better by some extra discounts.

Plenty of information was provided and editing personal information (passport, contacts, etc) was easy

"The whole process was very easy and…"

The whole process was very easy and Rachel was polite and helpful.

"The personal touch"

Prompt response to enquiry. Friendly and courteous staff. Telephone follow up to enquire if all was OK was a nice touch. Plenty of information available about our booking and trip. The personal touch was appreciated in these days of bots and AI

"Rapid response "

Rapid response , no long waits on phone, great price