"Harbour lifestyle is excellent *****"

Harbour lifestyle is excellent *****
Online details and ordering really simple process product details dimensions, pictures very well presented and made you feel confident to purchase expensive items order information was very clear and the delivery team was excellent moved everything into garden and stacked neatly..
Pergola package 3m×3m anthracite with led lights 3 x drop down screens and bonus free heater is an amazing deal was packed protected well and very easy to assemble especially after watching the videos of your assembly team very helpful..highly recommend buying from here..

"A big thank you to harbour lifestyle…"

A big thank you to harbour lifestyle enjoyed the whole experience from purchase to installation with follow up calls and tx to keep me informed A special thank you to the installation team Finn and Bill polite and friendly and respectful of property while installing I would employ them 👍

"Still awaiting refund"

I am still waiting on a collection of a furniture set cover that was sent to me when the furniture was never in stock. I have been refunded for the furniture and was told I would not be refunded for the cover until it was back in the warehouse. No one has organise collection of this which I have requested three times now. It’s not like these are inexpensive items!
Very poor customer service.

"Poor quality products and slow to resolve"

I purchased a rotisserie for my Kamado
First one arrived all rusty and damaged.
Second on the paint came off after 1st use clearly not heat proof paint.
Dealing with the company was slow and long winded.

"Good company"

Good company, easy communication, good products.

"Absolutely Perfect all round"

Absolutely Perfect all round

"Fantastic product"

Fantastic product. There was a slight issue with the wrong address not communicated to the delivery depot but it was dealt with swiftly . Thank you I love my furniture

"Amazing service"

Oh my goodness. I am more than impressed by the service from Harbour Lifestyle. I had a slight problem with the winding mechanism for the slats on my pergola. Luckily I had opted to have it erected by their team. I reported the problem and very quickly it was dealt with.
Two lovely lads Callum and Kasper arrived and soon solved the problem.
Thank you to the HL team for excellent service.

"Marcin and Monika were fantastic and…"

Marcin and Monika were fantastic and very helpful and knowledgeable about the pergola and knew all the little twerks about building and assembling these to make it function correctly. It they turn up to build your pergola you are in a good hands.

Jake from the customer care team was extremely helpful and attentive and dealt with the issues I had.

"Nightmare to assemble. Disappointing. "

The pergola arrived ok - but then this morning when we started to unpack and assemble it, the nightmare began. It took 2 people - one a professional handy man with his own extensive tool kit , approximately 6 hours to assemble - the person helping was injured by a heavy metal structure falling on their head. Both are very angry and frustrated. The pergola now assembled looks very similar to one we bought for half the price from the Wayfair website a few weeks ago - hopefully it is totally weather proof or otherwise we have made an expensive mistake.