"Best pergola ever!!! Our pergola arrived in 10 days and it…"

Our pergola arrived in 10 days and it was assembled so perfectly by two amazing people. We honestly love it, the lights and heater are amazing and the blinds are so useful for the light and to close it at the end of the evening.
We spend so much time in it and everybody comments how gorgeous it is! So happy I ordered this one with Harbour as we looked at loads…
My daughter broke our lighting remote within two weeks and the customer service team sent me another free of charge, so helpful to deal with. 5* all round

"One of the beams was damaged and it…"

One of the beams was damaged and it took more than two weeks from original delivery to replace.
For that period my garden was a mess as I could not assemble the pergola and could not use the garden as it was partially assembled.
Basically me and family ended up being heavily inconvenienced and whole project delayed as a result of damaged critical part.
The customer services was courteous though but no consolation for the frustration and delay.
The whole process of replacing damaged parts does not work and customer should be compensated in some way but is not.

"Poor aftersales service"

I spent several thousand pounds on garden furniture & to be fair the product is good, however we had two issues with my order that were not my fault.... If you are thinking about buying my recommendation is to think twice before buying. I sent e-mails to Jordan in customer services at Harbourlifestyle and left voicemails with little response. Only when I threatened to return the product were they interested... I will not rush back.

"Excellent customer service"

Excellent product, quickly delivered. A small part, that was damaged in transit, was replaced by the customer service team very promptly and without fuss. Would recommend and use again.

"Callum and Kacper built my pergola"

Callum and Kacper built my pergola. They were absoluely great! Very knowledgeable and effective in there work. In the 30 degrees heat they installed my pergola to perfection.
Couldnt have asked for a better team!
Will be reccomending harbour lifestyle.

"Fantastic end result"

We had a few problems with our delivery and Harbour were brilliant at correcting this and putting it right for us.
Marcin and Monika had had a stressful day and we were their last job. They worked hard and did not let this affect the job they did. Our Pergola looks excellent as does the furniture and we are really pleased. Thanks all 👍

"Amazing pergola"

After considering a few options, we settled on a Harbour Lifestyle pergola (wood effect) because of the high quality product, value for money, wider payment options and duration of warranty. It came up tops and so glad with we did!

Great customer service from ordering to delivery! Aftercare has been great too! Thank you! Our garden looks amazing!

"Wall Mounted Pergola ."

Wall Mounted Pergola .
3m x4m with led lighting and blinds.
Customers services very helpful and was spot on and well informed on when to expect our delivery.
Good communication and prompt timings from delivery service also.
The pergola is fantastic and great value for money.
Some assembly instructions was a little bit confusing but we managed. It did take 3 people best part of the day though.🤷‍♀️
We absolutely love it and would highly recommend the product and company.

"Excellent Product and Service"

Billy and Finn from Harbour Lifestyle have just installed a pergola we placed an order for just 7 days ago. The product is exactly as described on the website and appears to be very good quality. It was delivered within the 7 to 10 day time line given at the time of purchase and we have been kept up to date with the time of delivery. Billy and Finn were on time, took great care when on our property, were considerate and polite and fitted the pergola perfectly. Based on our experience we would recommend this company without reservation. Thank you Billy and Finn. Excellent job!

"PergoSTET 3x4m - Great service & great product"

Visited the showroom (worth visiting) and purchased a PergoSTET 3x4m Pergola with blinds. Delivery was swift and professional. I installed the Pergola single handed but needed help from my wife to install the three blinds. The instructions are OK but watching the online installation videos before delivery was time well spent. Both Pergola and blinds are excellent quality and worth the investment. Our garden is sheltered and south facing, we can now spend more time outside enjoying it. Great product.