"Poor installation service -"

Poor installation service -

"We purchased an 4m by 3 m pergola"

We purchased an 4m by 3 m pergola. Excellent quality product. Communication has been amazing throughout, answered queries quickly, great company, wouldn’t hesitate to purchase from them again 🤗

"Delivered very quick and very helpful…"

Delivered very quick and very helpful delivery team

"Great pergola"

Initially ordered a similar pergola slightly cheaper through another company, but regretted it after months of delays, and cancelled.
Harbour Lifestyle proved much more reliable. They weren’t perfect, as I had had no order update after 10 working days which was the latest it was supposed to be delivered by. But, when I called, Mollie was very helpful and said she would check with the warehouse and email me back later that day (which she did, which is always a pleasant surprise from online retailers). After that, it was only 5 more days until I received it, which is when I needed it by. The delivery team were great, and took the boxes right to where they needed to go. The assembly video emailed to me in advance helped the process.
I think 5 stars is fair, despite the delay, as they were great in all other respects, and I think there have been genuine supply chain issues for pergolas lately.

"Great place for all your garden…"

Great place for all your garden furniture. Very good selection of all the things I am looking for and Anna was very knowledgeable and helpful in answering questions and suggesting ideas. David

"5* experience, great item and Anna is an asset to the company."

It’s a long review so I’ll break it down bit by bit.

Item: we purchased the Luna 8 seater with marble effect table top and fire pit which is even more stunning in person. The set is premium quality, expensive but so so worth it, we adore it, it has the wow factor and is a feature in the garden. The finish is great, the material of the chairs is washable and looks lovely, plus very comfortable. We’ve purchased a few sets from elsewhere over the years but this one is by far the best. We will only use Habour from now on for the quality.

Service:
From start to finish I have to say that Anna made the experience great for us, she is a true asset to the company. She shocked me on a couple of occasions with how above and beyond she would go, she called me with updates, was always on hand and when she was off there were other great staff to help. I don’t think I’ve ever felt so strongly about a company’s customer service and specifically staff member. There were a couple of slip ups - not Habour’s fault, yet Anna took it off of my hands sorting it all and supporting every step of the way so that we had our furniture in time for our little boys 1st birthday. They even sent someone out on a Saturday morning to deliver and build our table to rectify a separate delivery company’s fault.

Aside from this, you can WhatsApp any questions you have which are always responded to promptly, no matter how silly the question may be, when paying over £3,000 for a garden set I found this a great service and it gave me confidence when chosing a company to go with. We will now purchase all garden furniture from Habour Lifestyle due to how beautiful the set turned out and also how Anna handled everything for us.

We will also recommend to our family and friends. 5* all round. Thank you to the team at Habour, especially Anna.

"Very happy customer "

Easy website to use, no issues at all with the company. The quality of the table and chairs is superb and very easy to put together. A very happy customer

"Cantilever Parasol"

Excellent product. Well made with high quality materials. Easy to build with simple instructions

".fantastic service and quality equipment"

.fantastic service and quality equipment

"What a great service from beginning to…"

What a great service from beginning to end. We were really happy with the amount of advice and information we were given when enquiring. The offers that were received were great too. The lead time and communication for delivery and build were excellent.
We paid for them to construct it for us and this was completed in around 3 hours. No hassle.
The product itself is excellent, very sturdy and looks amazing.
I would highly recommend.