"Communication"

Communication, quality, and customer service

"Good product and definitely better…"

Good product and definitely better quality than some other garden furniture. There was plenty of correspondence and easy to contact with a slight issue post delivery.

"Ordered some cushions for our harbour…"

Ordered some cushions for our harbour style outside suite and they still aren’t here 3 weeks later, spoke to customer service twice and they just give you the runaround. For a premium product price the customer service is somewhat lacking.
Got 5k worth of suite and parasol and can’t get a few cushions.

"Super furniture & service"

We purchased the Luna oval dining set & Luna deluxe corner dining set and we've been very pleased with the quality of the furniture supplied. The cushions are firm but comfortable and the whole assembly feels robust - the 8-year guarantee also gives me confidence that it will last a long time. We had a couple of minor issues to report back to Harbour Lifestyle, and I must say that the customer service has been absolutely outstanding: the team at HL resolved the issues efficiently & quickly, so I would have no hesitation in recommending this company to others.

"Excellent communication regarding…"

Excellent communication regarding delivery which was prompt. Pergola and furniture sturdy and high quality. Delighted

"Poor installation service "

Installer turned up outside of 3 hour time slot. Didn't bring all the sides / blinds. Installed the heater upside down and did not feed cable through Pergola leg. Quality of installation was extremely poor with bolts barely screwed together. Harbour had to arrange a revisit to complete the job. Following the rearranged visit, I was getting texts off the installation team on a Sunday night stating they were coming back again, when not required. Overall a shambles from the delivery team (3rd party supplier), but we got there in the end. The Pergola is great and as a good will gesture Harbour did give me a refund on the installation cost

"Great quality and affordable furniture with incredible aftercare and customer service!"

the furniture itself is really wonderful quality at an affordable price (all with their own sturdy covers included in the price), but that’s not the only appeal of this company. The wire to our ignition switch had gotten bent and possibly snapped in transit, and the customer service team was absolutely incredible, couldn’t do enough for us and swiftly sent out a replacement part for us completely cost and hassle free. I have only praise for this business, very highly recommended if you are looking for robust, stylish garden furniture with an amazing aftercare service!

"Thank you "

Thank you to all who assisted us at Harbourlifestyle.

From visiting to the showroom to having our Pergola fitted the customer service and communication was excellent

Great Job

"GREAT PRODUCT "

I purchased a pergola. The whole process was made smooth with the help of Tez and the quality of the product is amazing.

"fitters were excellent"

fitters were excellent