"Really pleased with our purchase looks…"

Really pleased with our purchase looks great in our garden.
Looking forward to relaxing on it during the summer months.

Staff are extremely helpful at all times would highly recommend this company

"The demonstration video on fitting the…"

The demonstration video on fitting the pergola heater does not show the cable leaving the leg of the pergola. This is because the fitting on the cable to connect to the plug is far larger than the hole at the bottom of the leg. Poor, and the video for building the pergola shows a much stronger pergola than the one we purchased which again is misleading.

"Packaging and erection"

The packaging of the tables and chairs was very robust.

The chairs and table was simple to put together so we were up and running very quickly.

"Ordered a pergola back in 2021 which we…"

Ordered a pergola back in 2021 which we are so happy with and our remote got damaged by the new puppy. The customer service team could not be more helpful in arranging a new one for us.

"Excellent customer service and some…"

Excellent customer service and some beautiful outdoor furniture.

"Havana Corner Unit Cover"

Ordered the Havana corner unit earlier this year (good product and way cheaper than other similar products), unfortunately the cover was out of stock. I have now received the cover and am well pleased as it is a good quality waterproof cover. Ordering was easy, and good comms at every stage, thank you.

"Great product and even better customer…"

Great product and even better customer service. Had a few small issues that were dealt with quickly and professionally with issues.

Would definately buy from them again.

"Product is nice, delivery awful likewise customer services."

Product is nice, delivery awful...

Delivery information clearly states:
"Accessibility
Our delivery drivers will only deliver up 1 flight of stairs unless you have a lift."

They refused and left it in the front drive, raised with customer services and their response not much better
"I have taken a look at the delivery photos and can clearly see they have delivered to your garden. We do offer a garden delivery and not just a kerb side delivery.
Again please accept our sincere apologies that they have not taken these up the stairs as requested."

as requested? No as stated!

"Purchased a pergola from Harbour…"

Purchased a pergola from Harbour lifestyle had a few teething problems In the beginning, nothing to do with the quality of the product The quality of the product is 2nd to none. I have been to many garden nurseries and looked at the ones on display for sale and I must honestly admit this is the best quality one that I have seen. I had a few problems with the install harbour lifestyle when beyond and above to sort everything out they kept me informed on what was happening and everything was sorted out within I said time period the member of staff that I was speaking to on the phone is Tez and Jake, the manager this company is all about customer satisfaction and I must honestly say that they have done that and I am a happy customer with my pergola. Thank you ever so much for the team for doing all they could to sort this out. Thank you

"Quick delivery service and great…"

Quick delivery service and great installation for Pergola. Worth paying for installation as all fine for you.