"I recently booked pitch it was an…"

I recently booked pitch it was an amazing experience. Supporting staff was very friendly and helpful.

"First time using their services and i…"

First time using their services and i like what im seeing

"Very good experience"

Very good experience. Contacted them on the phone before my booking to rearrange something and they were accommodating. Pitch was open on time and had no problems. I have had problems with other pitches but this company I will definitely use again.

"Zero stars if I could"

It would be Zero if you could rate so low. DREADFUL customer service and NO help at all. When asked about when the next available period is to hire a pitch i was met with a reply from Jay stating "impossible I'm afraid" with no further information provided. When prompted further after i asked "can you never book a pitch then?" this is when Jay removed their signature and replied saying my email was laughable and I had audacity to even ask apparently. This experience was so poor and it does make you question how some people are chosen to be the first point of contact for a company. I will not ever be attempting to use this company ever again.

Edit: The experience continued seconds after leaving this review as Jay responded via email and called me a "princess" for suggesting that they be more helpful and provide further information to potential customers.

"Booked a pitch with hireapitch and…"

Booked a pitch with hireapitch and everything went well, communication was smooth and perfect never been so happy like this when it comes to booking a pitch, on top of that I enjoyed my time

"I’ve had a good experience with…"

I’ve had a good experience with hireapitch, they have good customer service and the communication is easy. I regularly play with friends as ringers and we would definitely recommend them for their consistency

"I booked a pitch and it was amazing"

I booked a pitch and it was amazing. Communication was on point. The pitch was great and we had a lot of fun, would 100% recommend

"pitch booking"

I recently booked a football pitch at this facility, and I must say it was a seamless experience. The booking process was straightforward, and everything went off without a hitch. What truly stood out was their excellent communication. They kept me informed every step of the way, making sure I had all the necessary details. Overall, a great place for booking a pitch, and I highly recommend it.

"amazing customer service"

Have been booking a pitch with this company for around 10 months now and the service with them has been amazing. the pitch is always open on time and we have had no issues during our bookings. if you need a pitch in london I would advise you contacting hire a pitch

"Terrible company to have dealings with"

Terrible company to have dealings with. The chat support - which doesn't work well on a Google pixel - cut me off when I wanted to speak to a manager.

I rang them and surprisingly got through only to find out there was four of them in office mocking me!

Don't get me wrong, a startup has got to start somewhere but I really hope these guys sort themselves out or go under quickly to make way for services that put their customers first.

Update: isn't it interesting that I post a negative review of this company and in the same timescale - I'm sure it's coincidence 😅 - they have about six positive reviews. I can only think they are trying to bury the negative review in a sea of five star 'fake' reviews. Do not trust these guys, they are clearly a bad bunch.