"Twice they have double booked a pitch…"

Twice they have double booked a pitch we have already paid for. Once we showed up and it took ages to kick the other people off the pitch because of the info we had been told. We book months in advance and they cancel on us in favour of someone else. They show pitches as available when they are not.

"Great company who were flexible and…"

Great company who were flexible and easy to deal with when handling matters. They have a great selection of venues in and across London and other areas for all your needs. Always on hand when you call, which is super helpful these days. Jay helped us hugely.

"NO FLEXIBLITY"

NO FLEXIBLITY - Really daft policy around of cancellation. Poor experience given the tube strike

"Booked the Waterloo pitch by mistake…"

Booked the Waterloo pitch by mistake two hours only played one hour and cancelled the second one hoping I'll get a refund but it didn't happen. I booked this two days before playing around 10 pm and cancelled on the day both out of two weeks in advance rule. Emailed the hireapitch and they emailed back with "sorry we cannot" no explanation whatsoever. 0 on the customer side of it. Advertised with toilet facilities and there was none at all go on the park or pub near by was the answer.

"We had a great experience for our…"

We had a great experience for our company event, our pitch guide was helpful with great energy!

Thank you from 360team!

"Rubbish rubbish service"

The worst experience ever. These people have no real customer service skills, they are not flexible at all and top of that they T&C are rubbish. Please be aware never use this company!!! They make money on people. Height alert. Not worth the battle not worth using their services. No respected company would done anything like it anywhere else around London.

"Organisers and Owners beware. No respect for bookings"

Take this as a warning to the risks of booking as an individual. Owners of pitches who are considering using HireAPitch to manage bookings, be aware that their unscrupulous booking policies risk damaging relationships with your end customers and communities.

We had made several bookings at least 6 months in advance of an event via the HireAPitch website. A few weeks before the event and after attendees had made travel plans, HireAPitch told us unilaterally that they were going to cancel a booking. Several weeks later, they did the same for our remaining bookings. The reasoning they gave was that a block booking that was made after ours takes priority.

Whilst their communication was overall courteous, it is obvious that there are several failings in their booking process.
(1) They don't honour their bookings.
(2) They don't register their block bookings early enough so individual bookers can be misled into booking via their system.
(3) In the event of a clash, they will favour whoever pays more.
(4) They won't offer any replacement slots.

"Do not use this service - we paid and they didn't even turn up"

Total scam - paid for a pitch, site manager didnt turn up. They got their communications confused saying we didn't call them even though they said they will email us, then denied it and became threatening. Avoid at all costs. Luke lied repeatedly through his teeth and was exceptionally unprofessional. They will be hearing from their seniors for sure, and the card company. They've lost a lot of business down to their behaviour.

"A complete con"

A complete con as they advertise pitches on their site that they don't even have the rights to book.

"All very well when it works but then…"

All very well when it works but then when it doesn't hireapitch are a ludicrous company.

We turned up at our pitch to find that there were no goalposts and were not given an explanation previously. Jay from hireapitch refused to give us a refund. He claimed that we used the pitch and he had a representative watching us, and now refuses to give us a refund. Not sure how this could have happened as we left. There were no goalposts. The pitch is £150 per hour, how can they have no goalposts.