"These guys are great"

These guys are great, good product offering, great idea, excellent customer service, thoroughly recommend

"no Charger sent with vechicle as told…"

no Charger sent with vechicle as told from start i needed 3 pin one Told to enjoy my EV cant till you send charger Have left message for fleet as warning light on on deliver Also told them crusie control doesnt work no reply !!!

"Very please with service and new car"

Very please with service and new car

"Great experience"

Easy, simple and well managed. Booking process was easy and delivery was smooth.

"Top service"

Neil my delivery driver was first class. He text to let me know his estimated time of arrival, was very thorough with the handover, explained how all the gadgets worked. He wasn't rushed.
Thank you, Neil. Top service.

"This has changed everything!"

I chose elmo as I saw their reviews online and at the BMS show. I spoke to the staff there who were all so friendly and so knowledgeable. I am aware of their competition but their customer service is shambles - I called for a quote and got told to do it myself!

I wanted to compare the two - but that was enough for me.

Car arrived on time - brand new and the handover was amazing.

I rarely leave reviews but the service elmo give is systematically different and is world leading.

"Nice car, reasonable price and Customer Care addressed late delivery"

Setup an account via my company (rather than personally) and so far so good. Car delivery was delayed by a day, and although I was only informed at the end of the day it was meant to arrive, it was delivered next day. I managed to get it all sorted by Sohail (EV Specialist in Customer Care).

Price is reasonable and when you consider it includes insurance and for a small fee all inclusive charging at BP Pulse it makes sense to me.

"Great service - Great Car"

Great service. Chanel and Samantha were very helpful.
The Renault Zoe is a brilliant little car.

"Car delivery 4 days late due to…"

Car delivery 4 days late due to communication issues within Elmo.
The car was scheduled for a morning delivery on the 2/09 it was finally delivered at 10:15 pm after many chasing phone calls to Elmo.
The car arrived with a dirty interior minor damage to allow wheels, and at 19% charge
The handover was dismal, literally I was handed the key and asked to sign (not ideal on a Tesla) I stated I couldn’t inspect the car in the dark and was informed to report any issues the following morning.
Net I lost a full day of work waiting for delivery. My wife lost a full day of work due to the car being delivered to an incorrect address on the 29th as I had to take her car in order to work on the 30th.
I have received very modest compensation as Elmo don’t compensate loss of earnings!?!
Overall based on my experience I wouldn’t recommend dealing with Elmo. It’s a lot of effort for what should have been a very simple process, i.e agree the lease, receive delivery of a clean charged car, with a proper handover on the agreed date and time.

"Great Experience Lovely Car!"

Absolutely Brilliant Customer Service! Car was delivered on time great communication and my car is amazing!