"Do not use this company"

Do not use this company. Told us we could not use the car to travel to Oman from Dubai on the morning of pick up, even though this was paid for and clarified months before. Left us high and dry. Take your buisness elsewhere

"Very bad service.."

Very bad service... if you request for car service due minimum 2 weeks before they will collect your car, after collection they will blame you that your car was overdue on kilometer, worst part is they will replace a dirty car from inside and out and fuel is less than half. Staff are not friendly...

"One of the worst rental service…"

One of the worst rental service provided. Better to use taxi than using avis rent a car.

"Totall SCAMMERS"

Totall SCAMMERS ! THEY Took deposit and they Dont Return Back ! In rental Agreement its written clearly car can be renewed within 30 days. after using it 11 days, they said you cant Renew it, and A NEW 5000 DIRHAMS Deposit must be taken AGAIN !!


STAY AWAY, TOTALL DISASTER !

"They do not deliver what they promise"

In December 2022 I responded to an ad promoting a one year lease on AUDI cars.
AVIS UAE first said okay for a one-year lease on an AUDI A6, then two weeks later said they cannot honour the deal, and offered a two years lease, that I said I would accept if they could wave the penalty clause. They said they would move forward. It was 11 January 2023, and I've never heard from them anymore.
So, they had me sign a contract, collected tons of documents and sensible data, did not respect the deal, and disappear.
It is unconceivable that these business practices are tolerated.

"Prepare to be disappointed!"

Do you enjoy the thrill of being provided a car that hasn't been checked over for faults and issues. Ever wanted to pay top dollar rental prices for a car that still has coffee stains and snot rags from the previous customer? Do you feel good customer service is a waste of time? Then Avis is the rental car company for you!

Never have I been so disappointed in myself to assume that such a big name in the rental car market would provide exceptional service across the world. It seems the one in Dubai makes up it's own rules and now I'm locked in for a year long contract with a company that just doesn't care to provide a good service or offer its customers safety and piece of mind.

"Avoid avoid avoid"

Avoid avoid avoid. They will over charge you and then back it with pathetic Customer service! They should not be allowed to trade!

"SCAMMERS!!"

Wish I saw all these comments before I booked my car! I went in September 2022 and had to pay to use debit card. I was told I will have my deposit in 45 days. It's been 3 months - nothing!
They don't reply to emails!
They don't pick up calls!!
Nothing!
I've lost £600 that I'm clearly not getting back!
I'm getting lawyers involved because clearly they've been getting away with this! It's ridiculous!!

"They have stolen my money"

I rented a car whilst in Dubia in August this year. I only had a debit card with me so i had to leave a deposit of 2000 AED. They said that my deposit would be refuned with in 45 days. I am still waiting for my money back. I emailed 3 times and also called on multiple occasions for the UK. I will be in Dubia again in a few weeks so plan to do a video in the Avis office and load to my youtube channel which will put the link on here when its done. Expected better from a car hire company of this size based in Dubia!!! Disgusitng Theives

"LOOK LIKE SCAMMERS:"

LOOK LIKE SCAMMERS:
Booked a car from Expedia, when i was the airport the rate increased 2 times for stupid reasons (with debit card is this cost)!
therefore i took it (on date 10/8/22), they told me your deposit 2000 aed will be back in 45 working days, the days has gone, but no money back and no reply from them!