"Only got 4.4Kwh for being on an hour…"

Only got 4.4Kwh for being on an hour and a half. The charging point on our road has been offline for 8 months and the customer service said there was nothing they could do. This has put me off owning an EV.

"Despite my efforts to find a…"

Despite my efforts to find a functioning lamppost car electric charging station, I've encountered nothing but disappointment. After attempting five to eight different streets, none of the charging stations were operational. It's baffling how such a critical infrastructure seems to evade maintenance or repair, leaving users stranded without reliable charging options. and mainly they have a very poor customer service, you need to wait up to 1 hours to be served on the phone… embarrassing service. Imagine in the night time after 12am……

"I would give service 5 stars however…"

I would give service 5 stars however the red tape and bureaucracy at Richmond Council means it is almost impossible to use your charger in my street so I need to drive around for 20 minutes every time I want to charge my car to find one that is not being parked in. Richmond logic is that they can't prevent residents from parking in a space even though it has a charger. So what about bus stops, disability spaces other extremely more expensive charges companies and Car Clubs. Deifies logic. So let's just build more EV chargers so your odds of using one narrow. Luddite thinking. Anyway keep up your good work and put another dozen chargers in my street.

"Unrelaible Service and Frustrating Experience"

I have given up the will to try and charge my car. As well as increasing prices the ability to successfully charge my car is diminishing. The only saving grace is that I have a plug in hybrid, which mean I can use petrol too. Otherwise I would be stuck had I invested in full electric believing that the numerous charging points on my road would allow me to successfully charge my car, as I do not have a drive.

I was going to contact ubitricity again to let them know that a payment of £25 has been pending for the past 3 days and that the charge point started off as remaining orange and then a flashing orange until I decided to disconnect, as that meant no connection, or charging had started, there was a fault - I have been here numerous times before!! Yet, start charging is still stuck on my phone 3 days later as the pending £25 charge is still there too.

But you know what, I do not have the energy or mental capacity to do so, contact ubitricity again, and the unfortunate thing is I could have saved money by simply buying a Hybrid car. I will now have to keep an eye on my bank balance and I fear attempting to charge my car again!!

"75% of the time Ubitricity fails to work"

I would estimate that 75% of the time the Ubitricity system fails to work.
I have 4 Ubitricity lamp posts in my road and need to recharge on a daily basis but end up moving from lamp post to lamp post trying to get a connection.
This after plugging-in, unplugging, pleading with the App, squeezing into another tight parking space etc.

It's a VERY disappointing and frustrating experience.

"Taxi charging"

I would use these charging points more often if I was able to set up an account and get weekly or monthly charging statements making my book keeping easier.
I do use when I have to, it is good just a shame there’s no better account management.

"I would give 0 stars but that’s not an…"

I would give 0 stars but that’s not an option. Ubitricity have disabled my EV home charger with no correspondence AT ALL. It’s actual illegal what they’ve done and if it’s not rectified I’ll be taking legal action.

"Ubitricity always add 10% to you're…"

Ubitricity always add 10% to you're charging pot, had kia 64kw and they charged me for 70kw, I complained , I have been told that the car is leaking. Now I have tesla and does measure the input kwh and it is true they steal 10% of you're charging.

"Wow-superb charging"

Wow! Superb charging experience and at a quarter the price of most public chargers. Easy to use and free on street parking make this a really positive experience. Thanks Ubitricity. We could do with you opening some of these in Manchester

"Urbtricity promoting scams"

I am concerned that when scanning the QR code one is now bombarded with advertisements and some of these try to convince the user that downloading their app or indeed paying for it is an essential step before one can charge. This needs to stop