"Greedy and unreliable"

Often not working, and now charges an extra fixed 35c per charge. No thanks.

"Incredibly expensive, diabolical call quality and charger would not release my car."

What's bad:

It took me 4 attempts to start the charging process, each time Ubitricity deducting £20 'deposit' from my card. I hope I get the unused deposits back.

The quality of the VOIP telephone calls is at times diabolical, the support person seemingly operating from a very echoey environment (in the first case with a huge amount of background activity and noise presumably from other operators) making them almost impossible to comprehend, especially if there is also noise in the street. Comprehension was further compromised by the first and last operators whose mother tongues were clearly not English which makes understanding what's being said even more difficult when you add street noise, poor quality VOIP and hearing aids (I wear two).

The charge per KwH is usurious at 45p. There is no difference between the peak and off-peak rate. WHY NOT!!

When I came to the car in the morning (having charged all night at supposedly off-peak rates) the session would not end and it took 3/4 of an hour to release my car. As a result I missed a meeting and had to abandon an important call because I spent most of that time on two calls to 'support'. Although promising to escalate to Level 2 support from whom I would get a call, it never happened and I had to call back.

The call quality was again dreadful. I allowed call recording of all calls so the quality can be reviewed by the company.

I told the last operator that I expected to be compensated for being held hostage by the company which would not or could not release my car. In my view that is unlawful imprisonment. Perhaps a lawyer out there would care to comment? I also expect compensation for my wasted time at either end of the process. He said he would instigate a complaint process.

What's good?

The lamppost is outside my home.

Getting through to customer 'service' is fast.

The operators do try to be helpful

"Maintenance much?"

Would be 5 stars if they actually bothered checking their charging points worked and fixed them promptly. We have had points, which are essentially a glorified plug socket with a SIM card in, broken on our street for months now.

"First lamp post charge"

This was my first time charging at a lamp post and it was way more straightforward than most public chargers. Best way to charge is overnight close to home. Create a national network of these where our payment details are stored and roll it out.

"Good user experience"

Now that you can use Apple Pay, the user experience is smooth and intuitive. Peak tariffs are a good incentive for people to manage charge time and balancing costs.

"First time we've used a public charging…"

First time we've used a public charging point. It was really straightforward, minimal form filling, easy to pay. Very happy.

The only wrinkle: the QR code to get started is a bit small, and difficult to scan.

"Slow but convenient street charging 👍"

Slow but convenient street charging 👍

"I will never use the lamp post anymore"

I will never use the lamp post anymore. It charges very slow and is just a bloody waste of time! I started charging at about 9:45AM at 42% and didn’t attain 100% till 19:10pm!! What a waste of space!

"Awful company that doubles prices at…"

Awful company that doubles prices at will. Doesn’t engage with customer around price changes and replies with generic messages from robotic customer service.

"Give us back all the information"

The lamp post chargers are easy to use but recent changes mean that there is no indication how many kws have been drawn into the battery. This is a strange omission given that it was available last week.
Also, as with other providers, there is a nagging feeling that we are being ripped off with the cost of charging EVs.