"I used Zenefits for the Payroll and…"

I used Zenefits for the Payroll and scheduling services . The platform has a lot of glitches and their support is poor. i don't recommend them . you get what you pay for .

"Zenefits has been a great platform for…"

Zenefits has been a great platform for our company. Very user friendly

"Worst HR System and Account Manager"

Zenefits is one of the WORST systems I have ever used in HR. It is NOT intuitive. There are little to no customization options. The majority of processes are manual. Reporting is very inaccurate. Creating detailed custom reports is a nightmare. They don't have a data migration option, so if you're merging companies or changing from a different system to Zenefits, good luck. Our Account Manager is rarely helpful and lacks customer service skills.

"Don't even go there!"

I was a customer of Zenefits from 2018-2022. I have had 2 separate companies that I used (or attempted to use Zenefits with) The fist 3 years and the first company Zenefits was wonderful! However, when I started my new company in the fall of 2021 it was natural to want to use Zenefits again! IT WAS A NIGHTMARE! Absolutely with no resolution control or the ability to move the issues to upper management. I just paid for a full year (due to contract) for a system that I could not even use. That had been set up entirely wrong,(keep in mind I was already familiar and knew the programs well) when an employee would reach out to help me they would email me at 3AM with "I am so sorry you missed your appointment with us" I did not miss the appointment they have not even the simple ability to tell time and decipher time zones. This went on for months. I since have found Paychex, and have zero issues, all benefits can be found and purchased through Paychex. I am so thankful that Zenefits is so unprofessional and unorganized, they could never have handled this entrepreneur! If they cannot take care of and organize their company there is no way they could handle mine.

"I love Zenefits"

I love Zenefits! It has been very helpful with our company. The Zenefits employees are very helpful if you have any issues and they are there every step of the way!

"If you think ADP provides terrible…"

If you think ADP provides terrible customer service Zenefits takes the cake over and over again. From wrong information to my employees to no action at all. This is the worst cutomer service I have experienced in thast 25 years of implementing HRIS systems.

Their FSA is a horror movie... they keep on adding more and more banks as they change banks like you change underwear. The system worked for 2 weeks after that, charges for FSA/DC/Commuter are constantly in a flux... and the customer service manager assigned is a joke. They only refer you to their website for items they can even explain.

Stay away... during the sales call they tell you they can integrate with any type of report... not true!

"Gotta love this"

Love this new payroll system as it makes ADP look so outdated. Its got its lively buzz and a great team to work with, making the software more user-intuitive. Love how they handle our taxes so i can do my job better.

"Zenefits has been an excellent…"

Zenefits has been an excellent platform. This year I did have a few challenges with setting up vacation rules and it was difficult to reach a live agent as you have to go through several screens to get to the point where they will connect you with an agent. At that point the agent was very helpful and assisted me with great professionalism!

"A weight off your shoulders, business owner"

Zenefits has taken a massive weight off my shoulders as a business owner. I highly recommend it to any entrepreneur!

"Zenefits! Simple and easy to use."

I would recommend Zenefits to every business. It's one of the best payroll software solutions on the market!