"Impossible returns, undelivered items"

Please beware - East Coast Kitchens will do everything to prevent you from making a return. If you have issues, do not hesitate to use Small claims court. I managed to get part of my money back, and will not give up until I get the rest of it.

Meanwhile, 80 days after the order has been made, part of the order has not been sent yet.

I am online since 1996, and this is definitely the worse online shopping experience I ever had.

"I am getting a kitchen through a…"

I am getting a kitchen through a different company who were charging £450 for an integrated bin from Germany which I thought was ridulously expensive. The company did give me the model number and said I can source myself, so a google search led me to East Coast Kitchens which was selling it at £100 cheaper. I took a punt and ordered but the bin never arrived (as I am renovating a whole house I am receiving lots of deliveries to two different addresses and we are not living on site and so it's hard to keep track). I realised 1 week after expected delivery date that it hadn't come. Called up ECK and they had received a confirmed delivery note from the courier company but they also realised that the delivery company had uploaded random photos of some sort of warehouse. They said they would look into it. The next day I received an email from ECK that said they are still looking into it with the delivery company but will send out a new one out to me so I do not have to wait, which prompted arrived within a few days. Thank you for making the process problem solving process very tolerable and for offering good prices.

"Excellent Customer Service"

We ordered a tap from this company and the filter replacement cap broke. They replace free of charge and were very prompt with the delivery. Thanks very much. Dina

"Reliable and Efficient"

I looked around for a Tap which had both Hot and Cold and Filtered and found a Clearwater Bellatrix which fitted the bill, searched around and reviews and price were both positive for Eastcoast Kitchens. I placed the order and the tap arrived in only a few days, very well packaged and in perfect condition. Having finally installed the tap today, I am so impressed not only with the Tap but overall service provided by Eastcoast. I would highly recommend them.

"High quality products"

High quality products, very pleased with the items purchased. Had an issue with one of the items supplied, contacted the customer service who organised a replacement quickly. Would highly recommend.

"Would use again"

Ordered a tap and a sink for my kitchen. Prices were competitive, delivery was quick, pleasant to liaise with. Would use again.

"Amazing service"

Rang Eastcoast to ask about availability of Smeg tap.
Lady said that they had one left and if I placed my order online she would allocate it to me. Ordered straight away.
My tap was delivered the next morning.
That is amazing service. Thank you

"After sales service is very bad, delivery time estimates wrong"

After sales service is very bad. Although my order shown as 2-3 days delivery, it end up being delivered 3 weeks later. I have bought about 420£ of material, and want to return items cost around 20£, the return process is manual , you need print a paper, fill in , sign, scan and email. I have managed the send an email exactly on the 15th day after the purchase , the declined the return. I would not used them . There are plenty of other companies offering same products with better service

"No after sales service just totally ignored."

Bought a Thomas Denby waste less than a year ago.
All the colour has washed off.
Brought this to there attention and have been totally ignored.
No after sales service whatsoever. Would give no stars if I could just for the amount I spent thinking I was getting a quality product.

"A great company"

Excellent service - great website and expert advice over the telephone. Items were very reasonably priced, arrived on time and were well packaged.