"Petrol washer brake after first use"

Petrol washer brake after first use

"goods arrived a day early and were…"

goods arrived a day early and were exactly as described. Great service.

"Very helpful and knowledge staff"

Very helpful and knowledge staff

"All I bought was a hosepipe to pressure…"

All I bought was a hosepipe to pressure washer fitting. It was only £1.50 so I bought 2 except only one was sent. These things happen but I telephoned - call was answered quickly - none of that silly "above average call volumes" nonsense and Callum quickly promised to send out the missing connector and a spare as a good will gesture. They didn't need to do that. So I rate that as a 5star service. Thanks

"My second time to deal with them"

My second time to deal with them
Hassel free transaction

"Excellent service"

Excellent service. Not only sorted out my part but gave some great advice on its operational details to ensure all is fixed properly

"We ordered a pressure washer and it…"

We ordered a pressure washer and it came on date as advertised.

"Great item"

Great item, an delivery speed, highly recommend this company

"Issue with next day delivery"

Issue with next day delivery. Emailed via their form and also called them. No replies from online forms. In a telephone call the colleague was very understanding and helpful. He said he would speak to managers and get back to me. He never did. I emailed again via form. Again no reply nearly one week on.
Ordering and the quality of product along with actually speaking with someone was good and would be 5 star. However contact after the sale has let the process down. What good is an online enquiry form, if no one answers.

An update, this morning I was contacted by Cameron at Union Mart and the issue was quickly resolved.
I judge a service on how they respond to mistakes and service delivery. As above I would have given 5 stars for order purchase product. I now would like to update to 5 stars for all parts of the service given the quick response and how they dealt with my issue. Thanks Cameron, thanks Union Mart.

"I had problems with the first pressure…"

I had problems with the first pressure washer sent out
But all was put right thanks to Cameron Angell
👍