"No issues what’s so ever turn up when…"

No issues what’s so ever turn up when meant to well organised company

"Next day delivery"

Next day delivery, can't ask for more.

"This is by far one of the worse…"

This is by far one of the worse companies I have ever dealt with. I bought a generator of them 3 months ago and the generator has stopped working and not suppling power. I have been in contact with “customer support team” and have had about 4 responses in the last month. They take a week to reply to one email and the emails are usually 1 liners with no solutions. The person on the phone told me to call them each time I send an email so they can respond quicker. How ridiculous!! Must be from all the complaints they are trying to avoid.

These 5* reviews most of them are fake as I can see I am not the only person they are doing this too.

Avoid at all cost!!

"Terrible customer service.."

Terrible customer service... they are fantastic in the few weeks when it's eligible for return after that it's months between replies, total ignoring of written content in the query and no answer to phones. The products are ok for the price but will break hence the importance of thr support which is non existent

"MATERIEL DEFECTUEUX ET SAV IMCOMPETENT"

PROBLEME QUI DATE DE 10/2021. J'ai obtenu un retour par mail avec des excuses parce que j'avais mis un mauvais avis. Et le problème est toujours là. Il est impossible de les joindre. Je n'ai plus aucune confiance. Si au final ils viennent chercher mon groupe électrogène pour le réparer, le reverrai-je un jour ?? j'en doute fort. Je constate que je ne suis pas seule dans cette situation...

"Failed After 2 uses and they refused to refund"

Update on 26/3/24
After refusing to refund on a faulty pressure washer that had been used twice, they eventually delivered back to me on 26/3/24 (21 days after my initial reporting of faulty product) claiming they had replaced the pump. Tested it, exactly the same problem as before - a pressure washer that produces a trickle of water.
Please see below for more detail.
Stated in writing on 5/3/24, that the new pressure washer was faulty and they still have not done anything for me. I have repeatedly communicated and they have still not promised to collect or refund or replace or doing anything to resolve this issue.
PART TWO
So after they read this Trustpilot Review, they communicated and eventually asked me to go to the trouble of taking this large boxed item to a courier collection point (many miles away as I am in a rural area). After they had received it, I waited 2 days before asking them about this further delay (I should not have had to chase them again). They said that they had replaced the "pump" on this twice used item. I stated that I would prefer a refund as a twice used machine should not be having its pump replaced (pressure washer - so main item of this machine) after only two uses. They refused and said they would return it to me. It is now 22nd March and I still have not received a refund or the machine. This complaint started on 5th March.

"Whirl away surface cleaner attachment "

Very good delivery but The product blew up first time I used it and I've tried contacting company by email and through their website contact form and I'm still waiting a reply from them.

"Service? What Service?"

Purchased Rhino winch few years ago & received excellent service but after a failure last year Aug 23 & talking with agent I tried to order replacement controller unit. "No stock". Emailed few times no answers. Called & spoke to agents & always told to "try calling back later" as still no spares still no proactive actions from supplier. Now March 2024 & no further on & still waiting for someone to actually answer the phone. Have tried escalation to primary owner Mike McGuire but zero answers. Ordered a second new upgraded winch via Amazon no problem but getting spares & replacement dyneema has been a total nightmare/disaster. Was on hold for over 30 minutes yesterday & now yet again been on hold for 15 mins with the same recorded voice prompt telling me I am first in the queue. Abysmal experiences. I hope I dont have to wait the 9 years the owner waited for a parcel to return to himself!
Russ
ps UnionMart have today 11th March requested more info which has been repeated & hoping that I can finally get some positive movement on this long outstanding issue.

"Wilks"

Fast delivery

"Wilks USA pressure washer"

Pressure washer has been working OK for 6 months but now it's developed a fault which I thought wouldn't be a problem as it came with a 24 month warranty but upon contacting this company I was told I would have to pay to send it back for repair which is going to cost lot of money so therefore it isn't worth sending back so beware of purchasing from this company unless you live local to them and can return it yourself