"Ordering was easy and the delivery was…"

Ordering was easy and the delivery was quick too. no problems

"Quick delivery"

Quick delivery, handled with care & good communication

"Cracking bit of kit"

Cracking bit of kit, worth paying that little bit extra for a decent robust powerful pressure washer

"Very efficient company to deal with the…"

Very efficient company to deal with the battery charger was good value for money and postage was very quick

"Very very unsatisfied customer last…"

Very very unsatisfied customer updated review in full !
last week I contacted union mart about my tx 850 pressure washer had broke the machine cut out in use and looked back and the petrol tank was hanging off only still connected to the machine by the rubber fuel feed pipe to the engine , the in and outlet water connections on the brass head was both leaking and one was spraying out causing me to loose pressure ,then at first wanted me to send a 80+ kg parcel back at my expense but argue and they said they would send a courier when they did send one they failed to select the correct shipping weight for the curriers so they came and rejected the item which lost me a days pay so had to lose another days pay while they sent another courier the day after they have now had it a week and I have told them I now need the pressure washer back asap as I am now loosing money and alls the customer service member said was there was nothing they can do for me and there is a 3-4 week wait time policy for it to be fixed ,I am self employed and now need this machine for the jobs I have next they haven’t got a clue poor poor customer service and a not very robust commercial machine as that was advertised I order for me to buy for work . They also said they would refund me the items that it cost me for pallets and bits for me to secure the item for collection now they saying they can’t , they do not care about this end of the line as long as they are selling will not buy again from these.up to a 4 week wait time must mean they have had a lot back and they are not a well built machine
Disgusting, if they were to offer me my money back I would take it and wash my hands with it. Not great when you spend £650 on a product you feel should be good , now they are selling them for £800 not worth the money

"Very good"

Very good, all went smoothly although the delivery time was stretched another day, however the welder I bought works very well, pleased, thanks

"A good pull"

Great winch
Dyneema rope so much better than wire.

"Disappointing"

I have had to edit and resubmit my review as unfortunately when I bought this arc welder I had been lead to believe by Union Mart advertising on Amazon that it had Tig capability, they informed me the advert was wrong, and they would pick it up if I didn’t want it any more which is fine except I had spent £60 on a tig torch to use with it, I asked if perhaps they could exchange for a Tig capable model and perhaps offer me a little discount to compensate me for spending money needlessly based on their advert, I didn’t feel this was unreasonable and they have chosen to ignore me.
My thinking on the above stars is as follows:
I gave 5 stars based on arc capability assuming it could Tig (as that’s what they told me) so I’ve halved the 5 stars as it only does half of what I was expecting then deducted the other half star based on the terrible customer service, they have ignored my emails since I pointed out that they had misadvertised the product, so I think a generous 2 stars is fair most people would only give 1!
I note they have now changed the Amazon listing so at least no one else will be mislead! At least I have the screen shots to send to Trading standards 😂
So in conclusion, not a bad basic little Arc welder but nothing more, and I wouldn’t expect much customer service as they don’t even reply to emails
Quality
Rated 2 out of 5 stars
Value for money

"I have purchased 2 winches from this…"

I have purchased 2 winches from this company, because I was so pleased with the first one I bought another. Unfortunately the second one failed .After some investigation I found it was faulty relay. Contacted Union Mart spoke to CALLUM who immediately sent me a replacement. BRILLIANT service. Thank you.

"Fast delivry"

Fast delivry, good stuff. Thank's