"Poor service and still not rectified "

Ordered, order cancelled at last minute, refunded a bit later. Still available on cazaar. Emailed to ask if in stock, answer it should be, they are a market place. Re-ordered. They cancelled again 2 days ago (last minute), refund not yet received, apparently out of production but STILL AVAILABLE ON WEBSITE despite my email asking about this. Frustrating, delays to money back, and how many people will still be fooled by advert?

"I found everyone at I Love Fancy Dress…"

I found everyone at I Love Fancy Dress very helpful and patient in my dealings. Well done Melanie and Donna!

"Melanie was very helpful"

Melanie was very helpful, had a nightmare with the first order but she fixed it as promised! Great customer service.

"I made a error twice ordering it rang…"

I made a error twice ordering it rang them up and was very helpful and fast results

"Smooth transaction and were very…"

Smooth transaction and were very accommodating when I needed to make an amendment to my order.

"Abi was amazing at the Southend store…"

Abi was amazing at the Southend store 'i love fancy dress' helping us get a 70s costume. Thanks so much Abi, you went above and beyond.

"Amazing customer service2"

I love fancy dress is one of the best companies I have dealt with. Outfit as described, amazing quick delivery.I did get sent the wrong size but Melanie sent out right size same day as ringing and told me to keep original. So I had a very happy granddaughter for world book day.I have used this company before, will definitely use again in future.

"Had a bit of a mix up with the order…"

Had a bit of a mix up with the order but sent out replacements straight away. Super friendly staff.

"Rocky horror outfit"

Super quick delivery. For the price very happy would use again.

"ILoveFancyDress - tops in Customer Care!!"

What made my experience great was the personal care and help I received from Melanie and Donna in Customer Support and the company in general. When the order was late in arriving, Donna tracked it down and was able to tell me where it was. The items were exactly as described and what I wanted. Overall - great quality, great customer care. The latter is key; I place huge emphasis on how a company treats its guests. I will certainly be back and I will recommend ILoveFancyDress to others. Thank you