"I had to ring Melanie because I had…"

I had to ring Melanie because I had problems with Amazon and a return . She was extremely helpful , sent me a return label , making everything so easy . She was very friendly and patient, I am elderly and didn’t know how to work a QR code . I would highly recommend them for efficiency and friendliness.

"Fantastic!!!!"

Fantastic customer service

"I went direct to the warehouse."

I went direct to the warehouse in the hope to pick up some last minute Halloween bits on 31/10/24 and I was asked If I looked and booked online?, I said "no but I know what I want" and I got it straight away with no fuss at all.
I was served by 3 amazing people called Charlie ,Melanie & Issy and they was so professional & very helpful indeed.
Excellent customer service.
I give this company a 5 star rating.Thank you all.

"Absolutely incredible customer service "

Absolutely incredible customer service!! So understanding and patient with me, I really appreciate all the help!

"Order cancelled - out of stock "

Ordered several items. 2 out of 4 were cancelled and refunded as ‘our of srock’
Why have them for sale on the first place - just wasted my time and then couldn’t get replacements in time for when I needed them. Appear to do this a lot so clearly no stock control system in place as my items they didn’t have in stock were still listed for sale when they said they were out of stock!

"Highly recommend. Life savers "

I at the very last minute decided to go in fancy dress to a gig the weekend and didn’t want to spent too much on an outfit I’m going to Wear once. Found this place online. Headed down but it’s just click and collect but staff are amazing and let me pick an outfit while I was there. Definitely recommend and should I need a costume in the future I will definitely be returning. Thank you

"Good choice of costumes and accessories…"

Good choice of costumes and accessories at good prices. Used the click and collect option - Melanie was very friendly and helpful.

"My wife went there and found the staff…"

My wife went there and found the staff - especially Melanie - to be very helpful in choosing the right size etc., and she was more than happy with the way she was treated.

"Outstanding customer service from the…"

Outstanding customer service from the team at Cazaar. I had an issue with my order as there was a missing item but after emailing the team, they got back to me on the next working day offering next day delivery of the missing items and a free returns label if I wished to return the order that had already been delivered. Really helpful and so appreciated! Thanks

"Great products with lovely staff"

The staff are so accommodating. The quality of the products is good for the prices paid.
Thank you Melanie for all of your help on Saturday.