"They refused me a refund even prior to doing any work"

Oh my goodness, they promised to write an executive summary for me (almost $1,000) and never contacted me. As my interview was coming up, I wrote them to cancel the work, and they denied me a refund even though I was promised a refund by the salesperson. I am kind of in shock - I was recommended to them by a major website (who I'll be writing)

"A Complete Waste of Time and Money"

I recently used ZipJob to help rewrite my resume, hoping for a professional and polished final product. Unfortunately, the entire experience, from the service to the final product, was laughable at best. In fact, I have to find another service to actual write my resume as what they produced wasn't usable.

I paid extra for expedited service, expecting a quicker turnaround. However, the first draft I received was far from satisfactory. I provided detailed edits within hours of receiving it, only to be met with radio silence for almost a week. Yes, a weekend was included, but that still defeated the purpose of paying for faster service.

When the writer finally responded, my concerns were barely addressed. I raised issues with the formatting, the language used, and asked general questions like whether certain information should be included or not. Instead of providing thoughtful feedback, the writer simply removed the information without any explanation. When questions required actual thought, they were ignored altogether.

I was told that the formatting was “what the industry was looking at and using” and was guaranteed to get me interviews. However, my best friend used a different service and received a resume that looked far more professional—without the ridiculous 23-point font headline that ZipJob insisted was industry-standard. To make matters worse, when I questioned whether this was just a draft format, I was told it was the actual final format.

When the writer went MIA, I had to reach out to support multiple times. They had to contact the writer twice just to get them to respond to me, and this was only after the first draft. What kind of service is this, especially for someone who paid for expedited writing?

After receiving the second draft, I raised my concerns about the poor writing quality, lack of responsiveness, and the overall lack of attention to detail. Support offered to find me another writer but mentioned it would take longer, which was ironic given how they already knew I was frustrated with the delays.

Overall, I found ZipJob’s service to be unprofessional and not worth the money. The final product was subpar, the process was extremely frustrating, and the customer service was lackluster. I would NOT recommend this service to anyone looking for a professionally written resume.

I'm out over $300 and have to go find another resume service to actually help me with my resume. Thanks, ZipJob.

"Excellent"

Excellent. Highly recommended

"They get one star (should be zero) as I…"

They get one star (should be zero) as I submitted my request for a resume and noticed my bank account got charged 5X!!! W-T-F…..so, after calling and complaining I’m being told that it could take up to 2 days to get a refund. ( but only seconds to take it from me!!!) They have over $600 of my money!! Ugh!!!
Not happy at all!!!

"Great experience"

Great experience! My resume Writer, Hannah, was very easy to work with. I highly recommend this service!

"Phoebe was quick and very responsive!"

Phoebe was quick and very responsive!

"Star Q is an amazing consultant"

Star Q made the experience great because she was informative and detailed in explaining the resume re-writing process.

"HORRIBLE "

HORRIBLE - UPDATE - THEY REPLY TO COMMENTS HERE LYING AND SAYING THEY WILL FIX THEIR MISTAKES BUT ITS BS THEY IGNORE YOUR EMAILS

Just absolutely laughable resume written for the CS field ( developer - computer engineer ). No idea what any of the terms were, terrible formatting, and just overall lazy. The team had terrible customer service as well, and I don't understand how they can be so apathetic about writing / fixing resumes when it's literally the only thing they do.

"Documents gave me the worst results out of any I used"

I was in a job search for over a year. I got zero interview requests using their documents. One month after I trashed them and reformatted/worded on my own, I was in the process for five companies.

Their formatting is difficult for ATS scanners to read. They didn't seem familiar with my desired job title, even though I asked for someone in my field.

Edit: August 12, 2024- I have not yet been contacted by customer service.

"The rewrite of my resume was a total disaster and unprofessional…"

The rewrite of my resume was a total sham and worse than what I sent them. Apparently, there was a small window to reply (5 days or so), at which point they assumed the contract was closed and would not issue any form of refund despite not doing the work that was contracted for, which in my case included multiple rewrites of the resume and a rewrite of my LinkedIn page.