"Timely and professional 🙂"

I am am a professional in my field with over 30 yrs. experience. I needed my resume updated to pass scan so when I star my job search, it’s ready to go.

Zip job did just that! Updated and spotlighted my qualifications to standout and get me the job 👍

"Edward was amazing"

Edward was amazing. He understood my requirements and delivered accordingly.

"worthless. Do not waste money"

worthless.. Could have just used AI and set a stack of money on fire. I have submitted over 200 applications for jobs I am well qualified or even over qualified for and not a single response. Going to have to pay a more reputable company to redo. Save your money and invest in a proper writer. Their reviews on site are fake

"Serious Complaint About Poor Service and Unresponsive Customer Support at ZipJob"

I am writing to express my extreme dissatisfaction with the resume writing service provided by ZipJob, which I began using on April 3, 2024. I was assigned a writer named Robert who, disappointingly, only copy-pasted the content of my existing resume without making any meaningful changes or improvements.

Upon noticing this, I immediately raised my concerns with their customer support, expecting a swift resolution such as a full refund or reassignment to a more competent writer. However, my complaints have been met with nothing but inefficiency and a lack of accountability. Despite multiple communications, ZipJob has neither refunded me nor provided a suitable alternative to rectify their substandard service.

This experience has not only wasted my time and money but has also caused significant frustration due to their non-responsive demeanor and the critical nature of the service they failed to properly deliver. I trusted ZipJob with something as important as my professional representation, and they have utterly failed to meet the basic standards expected of a professional resume writing service.

I urge potential customers to consider this experience as a testament to the lack of professionalism and customer care exhibited by ZipJob. I am now forced to escalate this issue publicly to seek resolution and to advise others to steer clear of their services to avoid similar disappointment.

Edit 1 : After the first reply,

While I am appreciative of your assurance of assistance, I regret to inform you that as of May 2, 2024, I have yet to receive any communication from your support team regarding the resolution of the service issue.

It is concerning that despite the urgency of this matter and my desire for a satisfactory resolution, I have not been contacted by a member of your support team. Additionally, I have found that contacting your customer support team directly has not been effective, either due to their limited knowledge in addressing queries or prolonged response times of up to two days.

Given the importance of this issue and my expectation of timely and effective communication, I kindly request that you expedite the process and ensure that a member of your support team contacts me promptly.

I remain hopeful that we can swiftly address this matter and restore my confidence in your company's commitment to customer satisfaction.

"Scam. Don’t waste your money. "

I wish I could give 0 stars. I chose this company because it had relatively good reviews. First, I took a good deal of time and effort to provide all the information on the questionnaire. Then I received my first draft which was filled with errors and questions. That is expected in a first draft. I answered all of the questions. Again, I took time to provide all of the information I could to make my qualifications clear. What I received back was a resume that was drafted through ChatGPT and sent to me. There were inconsistencies, spelling and grammatical errors, and “achievements” listed that I didn’t do nor did I ever say I did. I expressed my unhappiness with the services to both the writer and customer service, but I was assured he would fix it. So again I made detail markups of the resume and sent it back. The resume I received was a bit better and I put my trust in the company when I was assured it would sail past ATS software. After 2 months with no interviews, I reached out to ZipJob as I had the 60-day guarantee. All I got was the offer to have it redone. After another month, I ended up meeting with a professional career coach who reviewed my resume and pointed out all of the aspects that would get it tossed by ATS immediately. I have reached out to the company and asked for my money back because they failed to render the services I paid for - an ATS friendly resume. They will not offer me a refund. They offered to rewrite it, but honestly with what I got after all of the time I put into providing information, I don’t think it’s worth it. I don’t trust wasting more time in this process. This company does not care about customers. They just use AI and take your money.

"I had a very unsatisfactory experience…"

I had a very unsatisfactory experience with their customer service. Despite their advertised deadlines in both standard and premium service packages, they consistently failed to meet them. Worse still, when I requested a refund due to their inability to deliver on time, they avoided addressing my concerns altogether, offering nothing but apologies for their high workload. Additionally, when they finally assigned a writer to me, it took an extra two days. Even though they provided a summary and curriculum vitae, I found it disappointingly similar to what I had provided them initially. Now, they're ignoring my refund request, seemingly waiting for the five-day period I have for edits to pass, just to automatically close the request without any resolution or response to my concerns. This entire ordeal has been a waste of TIME, and I cannot recommend their services.

"Rachel did an amazing job with all my…"

Rachel did an amazing job with all my documents.

"Near Instant Results"

My job hunt was going nowhere, so I contacted ZipJob for help with my resume. I took the first draft ZipJob provided and - after some touch ups - sent it off. I got a response literally within minutes as the new resume got past the ATS bots.

If I can talk to a person, I can often get the job. Getting past the bots has always been the tough part. Now I'm actually talking to recruiters! Very happy with my results.

"Working with Zipjob was seamless and…"

Working with Zipjob was seamless and very efficient.

"I've been conned"

I asked for an executive CV to be written. Gave my existing CV, and Link to my LI profile and answered the questions they ask you. The first version I was sent was my LI profile (which is a summary of my CV). Then they said that I had to fill in the detail which was already in the CV I gave them. Went round the loop a few times on this and made no progress so having no confidence they could deliver for me what I needed in the time I needed it I asked for a refund. They tried to say they would get a supervisor involved etc but given how long it was taking and the terrible first attempt I declined. They offered this again. I declined , then they said I couldn't have my money back! See what they did there?

After the first version was delivered I tried to understand what skills the CV writer had. As an executive and having invested in the executive package one would assume some guidance would be given on what needs to be included. Clearly the person I had been given couldn't add any value except formatting.

I feel I've been conned. They give the impression they are going to optimise your CV for you. They don't. They simply send the job to some 3rd world sweat shop to make a fast buck. It's a reformatting service. You can get that for free on the web.

Probably the worst service I have had in years. Avoid them at all costs.

Update 10th March

Immediately after I had placed this trust pilot review, they answer it with the usual platitudes on thread, I
implying that they want me to get the best service. They don't. They want me to give up asking for my money back. Since then they have sent me another email, asking for 1 day to deliver a completed CV. They failed to deliver anything. They phoned me to discuss. The person I spoke to was polite and courteous but couldn't give me any guarantees around timeliness or quality of work I would get. She too agreed that there wasn't anything they could do. After that call I receive an email from another person I haven't spoken to before, saying they wanted to make sure they delivered the best service. I asked they why they were sending it to me, no reply. Watch here for next instalment!!