"On first of march .I purchased a Alfa…"

On first of march .I purchased a Alfa romeo tonale tributo .The saleman i liaised with was Nathan stanton.And he was absolutely outstanding from start to finish,has it had been 14years since my last car purchase.I was a bit unsure how things worked.But Nathan made me feel relaxed through the whole experiemce.He was very patient and very imformative.So a big thankyou to Nathan and Research garage.For a great experience for the purchase of my new Alfa.Kind regards Steve Mason

"A very professional service"

A very professional and pro-active service provided by Nathan during the purchase of my Alfa Tonale. Highly recommended.

"Excellent service all of the time, many thanks to Spencer "

We value our relationship between our business and Research Garage Nuneaton.
Spencer never fails to address our queries and issues, always very prompt and honest.

Spencer really does always pull through when we have issues & repairs required with our vehicles and it is clear that customer service is number one priority which is excellent and from past experiences with other garages, very rare!

We have had multiple occasions where we have recovered vehicles from other parts of the country to Nuneaton Fiat, purely based on the service this garage offer.

Highly recommend the garage for any issues and a huge thanks to Spencer for such an excellent customer service experience, always 10 out of 10.

Thanks to the whole team at the garage!

"Great service from Rob."

Great service from Rob.
Made us feel welcome and supported throughout the repair process.
Car was cleaned and communication was excellent.

"Took my car in for its final service really disappointed to find the £800 they tried to charge me was unneccessary."

Took my car in for its final service and MOT just before the warranty ran out. Was contacted in the morning told the brake discs and pads needed replacing £580 and the rear washer investigating £196.
Really disappointed to discover after we declined and took it home that the rear washer was just a disconnected pipe, easily spotted by hubby within a minute of looking under thee bonnet and a 2 min fix costing less than £5 at the motorists shop. Our local brake specialist said nothing the matter with the discs and no need to replace the pads yet.
Could have forked out nearly £800, one of their guys said he would have a quick look at the rear washer for us and came back saying it needed looking at but the motor was working. I would have thought a quick glance down at the rear washer pipe when they realised it wasn't working could have been included in it's service without trying to grab nearly £200 for doing so.
Totally lost confidence in them. Had not complained about the extra £25 I had to pay when they decided my service was longer than the afternoon slot they had booked me into even though told when we bought the car courtesy cars were free.
The staff on the desk are always lovely but they obviously have cashflow issues if they are reneging on the agreements given on purchase and grabbing every last penny back from their customers.

"Van hire 5*"

Hired an expert van from research garage Hinckley, dealt with Heather and Rob and they were brilliant. Fantastic service, quick turn around and perfect product for what I needed. The van was boarded out, comfortable and a wonderful drive. Excellent and affordable, would highly recommend. Thank you Heather! 5* service!

"Top sales guy 😀"

Just bought my second jeep off Nathan at research garage Nuneaton. Top service again from Nathan. Car prepared exactly as promised very happy. If you want a jeep ask for Nathan as he will get you the car you really want at a good deal Five stars again! Jo 👍

"We received excellent"

We received excellent, friendly and helpful service from Blake, when buying our new Fiat 500 X, He was very patient with us in explaining details, thank you Blake

"We rented a van off Research just…"

We rented a van off Research just before Christmas. It was a pleasure dealing with Heather who had the van ready for the time we had arranged.

"Amazing customer service"

Amazing customer service, very knowledgeable staff. Heather and Gabriela were super helpful. Would highly recommend