"Laura was great help with informing me…"

Laura was great help with informing me about the process and what was happing with my car and making sure I was comfortable while waiting

"The staff were brilliant with me ."

The staff were brilliant with me . blake spent hours with me finding the car i wanted and test driving them with me nothing was too much trouble. helped me sort out all the paper work out with my old and new car. i was really looked after and not rushed . i found my perfect car for me and so happy with the service i received from blake and the rest of the team

"Professional and friendly garage"

Saw a Fiat 500 on Autotrader, was quite a rare model and exactly what I was looking for. Phoned up and went to see it on the same day (170 mile round trip), I was helped by Blake who was great. There were a few bits and bobs that needed addressing on the car which we were assured would be sorted. We were offered a good trade-in for our vehicle, test drove the 500 and loved it. Deposit put down, finance accepted and we collected the following week. All issues had been sorted (all minor, but needed doing) and I am very happy with the car. Blake was very professional to deal with and I would definitely recommend this dealer - 100%!

"Nuneaton office."

I have been dealing with Saber Ali at your Nuneaton Office, this gentleman is the most friendly salesman I have ever had the pleasure dealing with. He was totally professional, accommodating and helpful. I expressed the vehicle and specifications I require as a disabled driver, mr Ali provided exactly the vehicle I required, he even gave me a realistic delivery time and because I was flexible with timings he was able get me a same modal same spec, vehicle sooner than expected. This man is a credit to your company and your Nuneaton Team.

"Consistently Good"

I purchased a new Fiat from Research Garage several years ago but due to living over 70 miles away had used other retailers for servicing. However following a move slightly nearer & other retailer closures I've now used Research twice more since 2022, for both a major service including cambelt, plus a minor service this time. On both occasions they've been spot-on! Pricing has been transparent & work has come in at less than quoted. They've also completed jobs promptly & informed me of completion in good time to allow me to travel the hour+ to collect the car, which has been washed & vacuumed each time. A video has been sent to me showing the inspection, with accompanying paperwork given to me on collection, and all staff have been extremely polite, from small gestures like holding doors open to going above & beyond.

I must particularly single out Amanda in the Service department for praise. I emailed Research a few days prior to my booking to ask if they had an Alfa Tonale courtesy car as I was considering it as a next car. Amanda promptly replied to say they have some Tonale courtesy cars & if one was available she'd let me use it. I was pleasantly surprised to receive a further email to say one had been returned so she'd put my name on it! Sure enough on arrival, two other members of the team knew & duly showed me to the Alfa Romeo. On arrival back at the dealership the following day, Amanda was present & we spoke about my car & the courtesy car, with Amanda being naturally warm & knowledgeable without it feeling like a sales pitch. The invoicing & bill for the service & other work was all clear & handed to me in a branded folder with complimentary air freshener & vehicle health check - I received the same last year with a major service/cambelt/waterpump/aux belt & all filters costing nearly £900 but didn't expect it for an oil & filter change & minor work costing a fraction of that price.

Other retailers have sometimes 'not had valeters' to carry out the wash & vac, or forgotten to phone to advise when the work is complete, with me being given a single piece of paper for the invoice and a random & sometimes filthy courtesy car - not the case with Research, where they're always clean, with a bit of fuel, screenwash topped-up & mats fitted. I have at least 4 other Fiat or Alfa retailers closer, but will continue to make the longer journey to Research (as i know others do too) because they simply are consistently good at what they do. Every touch point is great & they often manage to exceed expectations, which is a real rarity these days.

"Terrible experience "

We bought an Alfa Romeo Guilia in January. The car has been a total pain since we collected it. On the 7th of December we dropped it off for an oil service. £300 which is expensive to start with. On collection we were told the radiator was leaking and it would be £400 to strip out the car and it may not be covered by the warranty if a stone had gone through, fair enough. My complaint is that I have had to top the car up with water for the past 10 months. If you read my previous review the water was very low when we collected the car. I emailed my the time and got a patronising email back telling me how the cooling system works. It had also scrubbed the front tyres in 10 months. If you take my advice, do not buy an Alfa and do not buy anything from this dealer. We have now sold the car and lost a fortune because we cannot trust the car or research.

Research replied below, do not fall for the rubbish nobody has ever contacted me. Probably never even bothered looking at previous reviews or looking at the emails I sent after purchase.

"We purchased a car unseen"

We purchased a car unseen, due to unfortunate circumstances. We were told it was immaculate so agreed to go ahead. The car arrived in a disgusting state, please see pictures. The drivers seat had collapsed on one side, this car was 15 months old. The problem is not the state of the car but the response we received. I requested the service history as there was nothing in the book, two weeks later still no history, we question if it had been serviced. I agreed I would get it valeted at own cost but needed the seat fixing. The sales man David said this problem is above his pay grade and someone will phone us. They didn't. You might say why don't I go there, both my husband and myself are currently undergoing chemotherapy. This is not for sympathy just an explanation

"My third purchase from this dealership…"

My third purchase from this dealership with Alfa Romeo and as per usual a top class service throughout every time. We’re so pleased with our new purchase and Nathan Stanton always goes beyond to make sure our experience is as great as it can be. The after sale service is also superb. Highly recommend, and Nathan is so informative and keeps you up to date throughout.

"Purchase of Fiat 500 Abarth…"

I bought my Fiat 500 Abarth collecting it on 6th December. The sale was handled professionally by Blake. The car was exactly as promised when I collected it and any issues were dealt with quickly, nothing was too much trouble

"We recently purchased a used car from…"

We recently purchased a used car from Blake. He was really friendly, helpful and personable. Smooth transaction from requesting to view the car to driving away in the car the same week. Great service thank you, would definitely recommend.