"King's Ransom and you don't know if I have data."

I paid a King's ransom for this service and a week later I get an e-mail wondering if I received my data, did not receive my data or I cancelled my order. Well, that means that you have no idea what is going-on, despite having taken nearly $1000 from me. Next time, I will go with another vendor..

"As a Manager Service Provider"

As a Manager Service Provider, my clients trust me to provide them with quality service. Having Outsource in my team assures that any data recovery will be handled professionally. I appreciate that we can talk to them on the phone and they are very supportive to our needs.
Well done!!!!
Dean

"They were successful recovering data…"

They were successful recovering data from a broken flash drive. They will make you wait the full time for data extraction if you don't upgrade to the next level. In my case, I was told they were shipping it to me and gave me a tracking number. I selected to download the data and had to send an email to get it corrected.

Bottom line! They did it! Thank you!

"If I could give it 0 stars I would "

We sent in a project for data recovery. We expected a 2-week turnaround as advertised. However, after about a month of you still having our hard drive and we had heard nothing back we finally called. They stated that because the hard drive was in poor physical condition it would take about a week longer for the data to be recovered. Another month went by and still, there was 0 communication. We finally received a notice that our data had been recovered 2 months after they received the hard drive. On top of that, we requested overnight shipping because we were assured by them that the project would show up the next day. Take note that the next day is a Saturday and technically our business was not open we had an employee track the package so we could have someone here for its arrival. They provided us with the incorrect tracking number so the package was not delivered till the following Tuesday. We are also a business that deals with tech so we are very understanding that sometimes things take more time, however, this is not a cheap service that we are paying for and that absolute lack of communication was unacceptable.

"The process was so simple and I was…"

The process was so simple and I was always informed of what process we were in and then going to.

"Later on Order"

They recorded all the data. I am not giving a 5-star because I had to call twice after they said the data was ready. The 1st time I called they said that it would be sent today or tomorrow. Five days later I called again and they said they had trouble sending it automatically, so they sent it by hand. They said I could have received it 13 days ago. I operate a small shop and that was a customer order.

"Good service"

Good service

"I own a computer repair shop in San…"

I own a computer repair shop in San Diego, SD Bytes. I've been working with Outsource Data for about 6 years now and they are the only data recovery company I use. Honest, great at recovery and best prices I have found.
Shannon Isselhardt
Owner
SD Bytes

"Success!"

Thank you for the successful data recovery! The team did a great job recovering the data from a mechanical drive.

"Don't be fooled"

This all could have been avoided if they would have simply diagnosed the drive, gave us a quote/price for the recovery and we could have done business together. Our customer was totally ok with paying Drive Savers fees as she wants the data recovered no matter how much it cost. But I suggested we try Outsource as they have had a lower cost in the past. But they had to be greedy and require a nonsense open seal fee just to diagnose it. Don't be fooled. These guys have a misleading front page add that claims "If we cannot recover your data, we have a no data, no fee policy. You will not pay anything." This statement is false advertising. They have fine print on another page that contradicts this statement in an "Advanced" section. So if the seal is broken on your drive, this statement is false. I sent in a Seagate drive for "free diagnosis" that they wanted to charge me $99 to diagnose due to the seal being removed. The sad thing is, the customer gave me the go ahead to pay whatever the final fee was up to $3500 to recover her data, but I promised the customer it would be free diagnosis due to their front page wording. The customer did not want to pay unless the place could guarantee recovery. I cannot tell the customer they need to pay $99 to assess it after I already told her it would be free. I contacted Ashley (a manager) and she could care less. She had all the tender sweetness of a robot reading a script. I dont mind taking my business solely to Drive Savers as they dont play these games. They freely assess your drive and give you a final price. I refuse to give them my customers business based on this ridiculous fee. If they were smart they would have just diagnosed it and rolled their $99 fee into the final price. They would have saved a sale and made much more money. I was hoping I could find a place a little cheaper than Drive Savers, but not like false or misleading advertising. Ill stick with Drive Savers.