"FANTASTIC customer service!!!!"

I’ve been reading reviews for the SolaWave wand for a while and have seen mostly good reviews. The BOGO Black Friday special was the push to make me try this out. ($200 for a device is more than I would typically spend, and I was a little leery when my order took a bit longer than I expected to process/ship.).

I emailed customer service to follow up on 12/4, and received an incredibly fast response from a customer service rep named Kat, who not only followed up on this, but TRACKED my order until received. One item was missing, and again, she responded almost immediately to get this resolved. Missing order is in the works.

There are lots of start ups that just want to turn a profit, but when the team is 💯 in getting this taken care of, it leaves good marks in my book.

Thank you Kat for your exceptional customer service!!!! I can’t wait to put this little gadget to good use!

"Effective product with great customer service!"

My Solawave wand suddenly stopped working and after unsuccessfully doing all the troubleshooting steps recommended, I reached out to their customer service for help. They were really amazing from the moment I submitted my inquiry until the full resolution of my case (which resulted in replacement wand). They were very communicative and followed up with me throughout the order for my replacement, down to confirming I received it delivered. Why can’t all companies be like this?

I was so impressed with their level of customer care!! Jon assisted me and was so helpful with all my concerns.

"Nicole in Customer Service!!"

I purchased two Solowave wands solely because of the help I received from Nicole in Customer Service. Nicole spent a considerable amount of time on the phone explaining their products. She is extremely knowledgeable when it comes to the skincare market! During our conversation, she mentioned a skincare product (which many don't know about) and happens to be my absolute favorite! It made me value her opinion plus gave me the push I needed to purchase. Solowave is very lucky to have her on their team! She is a true asset!

"Beware hidden UK shipping costs"

Solawave's UK site is not in fact based in the UK so, despite the abundant number of emails about their Black Friday offers, when reached checkout suddenly found circa £90 added on for 'shipping'.

Love the wand and indeed the serums that go along with it. Sadly, can't now buy direct from Solawave if they're going to add on extortionate shipping which they then say covers shipping & customs to the UK.
Great products, sadly no UK presence.

"Best Customer Service!!!!"

Best Customer Service!!!!! I ordered the mask and wand still waiting for delivery. What can I say Teresa was on top of her game. She went above and beyond to make me happy. She was very fast to answer all my questions. It is my first time ordering from Solawave and was a little scared because I never spent so much on face products but everyone was saying the best things about the mask and wand I was dying to try and the outcome looked great. I will write another review on the products once I receive them.

"LOVE the product and great customer service"

I LOVE Solawave wand! I've been using this almost every night for about a year. It's so easy to use and relaxing. And I believe it's helping with the fine lines and overall texture and complexion. I'm happy with the results so far. It's also gentle on my sensitive skin.
When my wand broke by gently cleaning one day, the customer service (Mark) reached out to me right away with an offer to send me a replacement. He continued to update me on the replacement order and checked in with me until I received the package. Truly amazing customer service. I would highly recommend the Solawave wand to anyone thinking about trying red light therapy or looking for a way to improve skin.

"A1 customer service!!"

I haven't been able to use the product yet, BUT had to talk to customer service several times. They were always prompt at calling me back, very kind and uber helpful in resolving my issue. Can't wait to start my Solawave journey!!!

"Packs a big punch!"

I love using the Solowave wand. I have a vast array of beauty devices which I've gathered, and used consistently, over the years. The small and convenient to use Solowave "packs a big punch!" I've actually given up on some of my other "beauty treatments." They are no longer necessary, as the Solowave addresses so many concerns. And... the customer service is extraordinary!

"I'm a week into using my Solawave wand…"

I'm a week into using my Solawave wand and already feeling a difference. Mostly I'm really impressed with their customer service.

"Excellent Service"

Solawave has excellent customer service. I had an issue with my original purchase and Nicole went above and beyond to help me and make the situation right!