"DON'T BUY A PRECOR TREADMILL!"

DON'T BUY A PRECOR TREADMILL!

We have a TRM 935 model and it broke down .

We paid on 16th Sept 2021 about USD 1,500 for an IFT Drive Module with a 3-year warranty.

On 25th Sept 2024 we called the local agent to inform them that the machine had broken down again.

A technician came a few days later and the agent told us the warranty had expired and now they wanted USD 2,350 for the same part.

It sounds like a scam to me or it's just a shit product ... USD 3,850 just to maintain a treadmill for 3 years??

The machine was used no more than 2 hours per week and had stayed idle for a few years.

Before Precor, we had a Life Fitness treadmill for 15 years and had never spent a penny on it until we gave it away. This machine was regularly used for 3 hours per week.

"We only have the best things to say…"

We only have the best things to say about our experience - from start to finish, Jason from Precor was responsive and ensured that I was able to complete the purchase in a timely manner. Jason answered every question in detail and reassured us on our 10K+ investment in gear. Jason also coordinated the delivery with a personal touch that was pretty much seamless for us, which was well over our expectations. Throughout the purchasing process, I thought there would be more built in headaches with transporting a commercial piece of gym equipment to a residential space but Precor and Jason made it seamless. And that was miraculous - given we live in a city apartment where it is hard to coordinate these sorts of things. I would 10/10 recommend buying via Precor again, and we will be buying any gear via Precor, especially with Jason Mercado, in the future.

"Precor only wants your money"

Precor chooses not to supply the materials needed to repair their machines. The machines may work well, but if they have problems, you have a very expensive paperweight. When contacted, they do not read your emails, do not listen to your conversation, and all in all do not care. I would NEVER advise anyone to purchase anything from this company.

"I recently had a very disappointing…"

I recently had a very disappointing encounter with Precor's customer support, and I feel compelled to share my experience. After purchasing a Precor treadmill, I encountered several issues with the machine within the first few weeks. Naturally, I reached out to Precor's customer support seeking assistance and resolution. However, the entire process turned out to be incredibly frustrating and unhelpful.

Firstly, getting through to a representative was a hassle. The wait times on the phone were absurdly long, and when I finally did speak to someone, they seemed disinterested and rushed. It was clear that they were following a script and had little knowledge beyond that.

Secondly, the support staff lacked competence. I was hoping to get some troubleshooting advice or even schedule a technician to come and inspect the treadmill, but all I received were generic and unhelpful responses. They seemed unable to comprehend the specific issues I was encountering, let alone provide meaningful solutions.

Moreover, the follow-up was practically non-existent. I was promised a call-back to discuss further steps, but it never happened. I ended up having to chase them multiple times, each time having to re-explain my situation to a different representative.

Lastly, when it came to addressing the warranty coverage for the repairs, I encountered more hurdles. Precor's warranty process was convoluted and seemed designed to discourage customers from actually utilizing it. I was made to jump through hoops and provide excessive documentation, only to be denied coverage in the end.

Overall, my experience with Precor's customer support was frustrating and left a lot to be desired. For a company that prides itself on quality fitness equipment, their after-sales support was shockingly inadequate. Dealing with them felt like a chore rather than a service. I'm deeply dissatisfied and would caution anyone considering a Precor purchase to think twice, especially if they value responsive and effective customer support.

"Knowledgeable, Helpful Ordering Experieince"

Ordered the Precor Knee Raise through Jason. Answered all questions thoroughly and gave me some helpful hints about product assembly. Great product - Great Service. If I want to order another product I will definitely return to Jason. 5 Star Experieince!

"Jason Mercado was amazing"

Jason Mercado was amazing. He kept me informed of new promotions that were able to help me buy the machine I had been considering. He was quick, polite, professional and compassionate. A true asset to your company.

"Great Customer service from Jason M"

Great Customer service from Jason M. He answered all my questions quickly, gave me options on units, cost and financing if I wanted it. He was very fast with his communication and even followed up with better pricing when it became available and refunded the difference.

"Jason has been extremely helpful…"

Jason has been extremely helpful throughout the buying process. He answered several questions in a timely manner, and offered better options that would have my product delivered sooner.

"I was having difficulty checking out…"

I was having difficulty checking out with financing and Jason M. helped me greatly! I wouldn't have been able to finish the transaction. He was great--I didn't even get upset and shop else where because we have a few Precor items and the customer service is great!

"Precore software problems, before you buy one"

I have been a member of the YMCA in San Diego for 4 years. The Y I go to has 40 - 45 various Precore cardio machines. One of the options that I had liked with the precore cardio machines is that each machine has it's own audio/video console so I can watch live tv/sports for me and I especially like that it has a browser so I use to be able to go to youtube and type in the song or album that I wanted. About 6 months ago the browser function on all of the precore machines at my Y began to fail this function about 80% of the time, so very frustrating and annoying. When I called precore I was told that their software is to old and now doesn't interface very well with Youtube and several other streaming services. Unknown if they will ever address this issue in the future. Of course I can probably use my phone or bring my tablet, etc for a work around but I shouldn't have to do that. If you are planning to purchase a precore cardio machine for you home, or office or fitness center. Be aware that their software isn't up date with many streaming services so you will not get what you pay for. Depending on your personal needs from a cardio machine you may want to strongly consider other fitness companies other than precore. As a consumer you should get what you pay for and precore doesn't advertise that they are having trouble with their out dated software.